Candy Crush Saga

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Ok. Crashing again. What have you done this time?

iPad and phone are crashing again on a regular basis. Are u messing w it again? No good. Losing games, lives, and boosters. Once again ....what have u done and when will it b fixed? Sometimes takes 3 or 4 time before it will connect, and if it doesn't crash mud game it will go after completing a level. Please fix. Thx

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Jwhiz77

Hi Jwhiz77- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices
Let me know how you get on :-)

Devices not old. iPad and iPhone both experiencing the same problem. Love it when I've completed a level and before it finishes calculating it crashes. I then have to repeat the level. Gone boosters, gone game. Please solve. I don't need the same links u send over and over!! Not the problem. It seems cyclical with King. Hopefully it won't take too long to fix this time. Thx

Cezdiamond

Hi Jwhiz77- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Let me know how you get on :-)

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Cezdiamond

Let me know how you get on :-)

Jwhiz77

Hi Jwhiz77- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices
Let me know how you get on :-)

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Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…