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Lost my levels when I reloaded candy crush on ipad
JeannetteNicholl
Posts: 2
Level 1
in Support
Candy crush kept freezing so I reloaded it and it took me back to level 1. My iPhone is still showing correct level but it will not sinc to my iPad
0
Best Answer
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Hi Jeannette- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your progress.
Please could you try these steps?
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
Have a sweet week!
0
Answers
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Hi Jeannette- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your progress.
Please could you try these steps?
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
Have a sweet week!
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Thank you sooo much. This worked and I would never have known how to do this without your help! Thanks again.Hi Jeannette- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your progress.
Please could you try these steps?
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
Have a sweet week!
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You're welcome! :-)Hi Jeannette- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your progress.
Please could you try these steps?
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
Have a sweet week!
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