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Hi अविझित गौतम & JillyJill,
Thanks for posting and answering here on King Care :-)
@अविझित गौतम, could you please specify both the make and model of the Android mobile you are using?
JillyJill indeed provided you correctly with the two most helpful troubleshooting steps for this kind of issue.
Kindest regards,
Tony - King Care Team
Hi अविझित गौतम,
Thank you for contacting King Care! You can try the following steps in these threads hopefully they will help with your issue:
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
Hope these help!
Jilly
Hi अविझित गौतम & JillyJill,
Thanks for posting and answering here on King Care :-)
@अविझित गौतम, could you please specify both the make and model of the Android mobile you are using?
JillyJill indeed provided you correctly with the two most helpful troubleshooting steps for this kind of issue.
Kindest regards,
Tony - King Care Team
Samsung j7 2016Hi अविझित गौतम & JillyJill,
Thanks for posting and answering here on King Care :-)
@अविझित गौतम, could you please specify both the make and model of the Android mobile you are using?
JillyJill indeed provided you correctly with the two most helpful troubleshooting steps for this kind of issue.
Kindest regards,
Tony - King Care Team
Thanks a lot for your reply. Can you please confirm you have updated the Android version on your phone as well as the Candy Crush Saga and Facebook app on your device?Hi अविझित गौतम & JillyJill,
Thanks for posting and answering here on King Care :-)
@अविझित गौतम, could you please specify both the make and model of the Android mobile you are using?
JillyJill indeed provided you correctly with the two most helpful troubleshooting steps for this kind of issue.
Kindest regards,
Tony - King Care Team