Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

NOT receiving treasure chest prizes!

This is the 4th cycle of Candy Crush putting these treasure chest prizes out to collect and they keep disappearing when I get to them. This is really frustrating!! I need to get my prizes or I'm not playing this anymore. Fix this glitch and give us our rewards. We are using up our supplies to get nothing in return, and I say we because it's all over the message boards.

Accepted answers

All comments

Jo_Ray_Vermeulen

Hi Becky,
Thank you for contacting King Care! Currently there is an issue with the treasure chests opening and receiving prizes. I will get a King Care moderator to assist you with this issue. Please be patient and keep an eye out in your inbox in the upper right corner of the page for a message.
Thank you for your patience,
Jilly

This issue has not been resolved and I have missed out on 3 sets of chests just disappearing - very annoying

Hi Becky,

Thank you for contacting King Care! Currently there is an issue with the treasure chests opening and receiving prizes. I will get a King Care moderator to assist you with this issue. Please be patient and keep an eye out in your inbox in the upper right corner of the page for a message.

Thank you for your patience,

Jilly

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Accepted answers

All comments

Hi Becky,

Thank you for contacting King Care! Currently there is an issue with the treasure chests opening and receiving prizes. I will get a King Care moderator to assist you with this issue. Please be patient and keep an eye out in your inbox in the upper right corner of the page for a message.

Thank you for your patience,

Jilly

Jo_Ray_Vermeulen

Hi Becky,
Thank you for contacting King Care! Currently there is an issue with the treasure chests opening and receiving prizes. I will get a King Care moderator to assist you with this issue. Please be patient and keep an eye out in your inbox in the upper right corner of the page for a message.
Thank you for your patience,
Jilly

This issue has not been resolved and I have missed out on 3 sets of chests just disappearing - very annoying

Problem
why have I lost all my inventory totals on Candy Crush Saga?
Level not producing yellow candy
Do we know when the levels that aren't propagating yellow candies will be fixed (i.e.11859)? It's been a couple of days now that they haven't been working correctly…
Level 11069 not playing no yellow candies
This level does not release yellow candies at all. Do you refund the money spent trying to do this level. do you notify me when it's fixed?
Nivel 11895
En el juego pide eliminar 20 caramelos rojos y 20 amarillos, el problema es que no hay caramelos amarillos y no se puede avanzar el nivel
Game
Can someone please help me with level 4894 I'm stuck and only have 8gb and no boosters

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…