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NOT receiving treasure chest prizes!

Becky-14
Becky-14 Posts: 2

Level 1
in Support

This is the 4th cycle of Candy Crush putting these treasure chest prizes out to collect and they keep disappearing when I get to them. This is really frustrating!! I need to get my prizes or I'm not playing this anymore. Fix this glitch and give us our rewards. We are using up our supplies to get nothing in return, and I say we because it's all over the message boards.

Answers

  • JillyJill
    JillyJill Posts: 976

    Hi Becky,

    Thank you for contacting King Care!  Currently there is an issue with the treasure chests opening and receiving prizes. I will get a King Care moderator to assist you with this issue. Please be patient and keep an eye out in your inbox in the upper right corner of the page for a message. 

    Thank you for your patience, 

    Jilly 

  • Jo_Ray_Vermeulen
    Jo_Ray_Vermeulen Posts: 8

    Level 1

    Hi Becky,

    Thank you for contacting King Care!  Currently there is an issue with the treasure chests opening and receiving prizes. I will get a King Care moderator to assist you with this issue. Please be patient and keep an eye out in your inbox in the upper right corner of the page for a message. 

    Thank you for your patience, 

    Jilly 

    This issue has not been resolved and I have missed out on 3 sets of chests just disappearing - very annoying

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