SO FRUSTRATED.

Thank you Tony!

I am the one thanking you JillyJill :-)

Thank you Tony!

Hi Dearbhla,

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team

Hi Jilly,

Thanks for your response. Yes the software and app is up to date, all apps are set to update automatically.

I don't have an option to send a screenshot through this reply, could you send a message to my inbox and I will send it through there instead.

Thanks a mill.

Dearbhla

Hello Dearbhla,

Thank you for contacting King Care! I know you said the software is up to date but is the actual Candy Crush up to date? Go to the iTunes Store and find Candy Crush and check for an update. I don't see any other reason as to why she can't move on.

Please let me know if this helps or not. If not, can you take a screenshot and send it in your next reply? You click on the middle icon above this message box to attachieve the screenshot. How to take a screenshot: https://www.take-a-screenshot.org

Hope this helps!

Jilly

Hi all,

I'm asking for my mother as she is the one who is stuck between the end of Fabulous Fair and the start of Cocoa Cove. It appears as if the levels are opened but the train won't move on. Tapping the levels also doesn't work.

Shes using a refurbished iPhone 6 and all software is up to date.

Would love some help on this as she's driving me mad not being able to play!

Hi Logpfeif & JillyJill,

Thank you for posting, answering and commenting on this here on King Care.

@Logpfeif, I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards and have a great day,

Tony - King Care Team

Hello Logpfeif,
I'm sorry to hear you're still having trouble with the game. I will get a king care moderator to help you with your account because I'm not sure what's going on with the world's because I don't have that feature on my game so look for a message in your inbox in the upper right corner or a reply here.
Or if you were able to fix this in the meantime let me know too!
Thank you for your patience,
Jilly

I would LOVE to have a moderators help.. that is kind of what I have been waiting for! I appreciate your help with all of this so much... tomorrow it will be a month I have not been able to play!

Hello Logpfeif,

I'm sorry to hear you're still having trouble with the game. I will get a king care moderator to help you with your account because I'm not sure what's going on with the world's because I don't have that feature on my game so look for a message in your inbox in the upper right corner or a reply here.

Or if you were able to fix this in the meantime let me know too!

Thank you for your patience,

Jilly

Well, we gotta get you playing again. Are your updates are up to par? Have you checked your play store for any new ones? Are you having trouble getting tickets to crossover?

I have updated, uninstalled, check my software version on my phone, and everything else I can think of. Usually when I complete the world, I am automatically granted a ticket to the next one... but this time I am stuck on the boat icon like I don't have a ticket to crossover to the next world. But I can see all of the levels! I just cant play them....

Well, we gotta get you playing again. Are your updates are up to par? Have you checked your play store for any new ones? Are you having trouble getting tickets to crossover?

Yes I have tried that and unfortunately, it has not worked. Thank you for your help!!!

Hi Logpfeif,

The new levels are now blank, you have to just click on the next level, it looks as though you're not able to move.

Have you tried just clicking on the circle, at least that's what I had to do.

Hope this helps!

Jilly

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Hi Logpfeif,

The new levels are now blank, you have to just click on the next level, it looks as though you're not able to move.

Have you tried just clicking on the circle, at least that's what I had to do.

Hope this helps!

Jilly

Yes I have tried that and unfortunately, it has not worked. Thank you for your help!!!

Well, we gotta get you playing again. Are your updates are up to par? Have you checked your play store for any new ones? Are you having trouble getting tickets to crossover?

Well, we gotta get you playing again. Are your updates are up to par? Have you checked your play store for any new ones? Are you having trouble getting tickets to crossover?

Hello Logpfeif,

Or if you were able to fix this in the meantime let me know too!

Thank you for your patience,

Jilly

Hello Logpfeif,
I'm sorry to hear you're still having trouble with the game. I will get a king care moderator to help you with your account because I'm not sure what's going on with the world's because I don't have that feature on my game so look for a message in your inbox in the upper right corner or a reply here.
Or if you were able to fix this in the meantime let me know too!
Thank you for your patience,
Jilly

I would LOVE to have a moderators help.. that is kind of what I have been waiting for! I appreciate your help with all of this so much... tomorrow it will be a month I have not been able to play!

Hi Logpfeif & JillyJill,

Thank you for posting, answering and commenting on this here on King Care.

@Logpfeif, I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards and have a great day,

Tony - King Care Team

Hi all,

Shes using a refurbished iPhone 6 and all software is up to date.

Would love some help on this as she's driving me mad not being able to play!

Hello Dearbhla,

Hope this helps!

Jilly

Hi Jilly,

Thanks for your response. Yes the software and app is up to date, all apps are set to update automatically.

I don't have an option to send a screenshot through this reply, could you send a message to my inbox and I will send it through there instead.

Thanks a mill.

Dearbhla

Hi Dearbhla,

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team

Thank you Tony!