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I seem to be frozen at level 1190. I have passed it many times, but am unable to open level 1191. Help please.
Okay Angela, since your app is up to date, I'm going to ask you to follow these steps in the following threads:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Don't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.
Hope this helps! Please let me know either way if it does or does not.
Jilly
I'm having the same issue. Please help
Thanks for all your help. I am back in the game!!! Fabulous service everyone. I truly thought my requests for help would fall on deaf ears. Keep up the great work! Angela
Great Angela, glad to hear you're back in the game, I knew Tony Mc would work his magic!
Best regards,
Hi Angela & JillyJill,
Thanks a lot to both of you for posting and answering here on King Care.
Angela, please try again now.
Kindest regards and have a great day,
Tony - King Care Team
I'll get a King Care moderator to look into your account and help you. Hopefully they can have the solution for you.
Thank you for your patience,
Followed all your suggestions but nothing applies or worked. Stuck at level 1190.
Hi! I checked but there are no updates to be had. The level doesn't ask for anything, that's the problem. No tickets, nothing. Very sad. I like this game, but can't continue playing the same old levels.
Hi Angela,
Thank you for contacting King Care! Have you checked your iTunes store for an update? The app may need to be updated for you to move forward, this is all I can think of that would be stopping you from moving forward. Is it asking for tickets to move to the next round?
Let me know, hope this helps !
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
