Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Please please please refund

A very small child of 3 years has bought almost 300 dollars worth of bars from you by mistake. Please refund. We are not rich and this is a very large amount for us as our country is poor. There were 4 orders before we saw the purchases. Please help. We might not have enough money for food this month.

ORDER: GPA.3359-8471-6097-70509

ORDER: GPA.3373-5882-4848-77581

ORDER: GPA.3372-9024-7581-48868

ORDER: GPA.3363-1809-9181-33465

Accepted answers

All comments

Tony_Mc

Thanks for resolving this issue!

Hi Vadim Fedorov, thank you very much for your comment and update.Kindest regards, Tony - King Care Team

Vadim_Fedorov

Thanks for resolving this issue!

Tony_Mc

Hi Vadim,

Thank you for posting this here on King Care.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team

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Accepted answers

All comments

Tony_Mc

Hi Vadim,

Thank you for posting this here on King Care.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team

Vadim_Fedorov

Thanks for resolving this issue!

Tony_Mc

Thanks for resolving this issue!

Hi Vadim Fedorov, thank you very much for your comment and update.Kindest regards, Tony - King Care Team

Videos
Hola buenos días...como puedo ver videos para que me de premios por favor
helpppppppppppppp
Hello, good day. I am sending an email from Iran. We connect with VPN to play your game. For several days now, it keeps saying "Please restart or try again later". It keeps saying "Please do not reinstall the game". It cannot connect. It cannot go online and cannot use the rewards. What happened???
Games shuts down/restarts
I’m having an issue where I might be in the middle of playing a level, or even recently won, but it hasn’t transitioned to the next phase and have to put my phone down or look up a message in another app. When I come back to the game it restarts the app and I lose my progress, ultimately then losing the level and the…
In game purchase
Hello, I’m trying to make a purchase in the game but every time I do try it says it could not be completed due to connection issues. I’ve tried deleting and re installing the app, turning my phone off and on, logging out and logging back in, I’ve tried WiFi and cellular data, and nothing is fixing the issue. I am using an…
Candy Crush Saga
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…