Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

The game works great It is just I do not know how to pay you without the game freezes and crashes wh

on my kindle fire and do not know when I try to purchase on the kindle I have to reload game candy crush saga because it freezes. can I pay you online and give you my name you gave me since you have a holiday purchase that is ending soon. the name you gave me is { me } I look like a purple turnip and in the contest 61 hours left running now I am number 3 so could you tell me how to pay and get the purchase pkg. before time runs out.The game works great It is just I do not know how to pay you without the game freezes and crashes when I try. no facebook just playing on a kindle fire thru amazon app. And when I try to log in on the kindle thru facebook it will freeze the game also. As long as I just play the game it works great. So if you guys want some money to help pay for this game you might want to tell me how to get the money to you like online.

Accepted answers

All comments

Tony_Mc

can I purchase online verses the kindle?

Hi Theodore Vaile, to me this sounds rather as an issue related to your Amazon account. Are you able to purchase through your Kindle in other games?You can purchase Gold Bars for Candy Crush Saga also through Candy Crush Saga on PC, either on Facebook, on King.com or through the Candy Crush Saga app in Windows10 on PC.Then, if you synchronize with your game on your Kindle, you should automatically have those Gold Bars too in Candy Crush Saga on your Kindle.Kindest regards and have a great day, Tony - King Care Team

Theodore_Vaile

can I purchase online verses the kindle?

Tony_Mc

Hi Theodore Vaile,

Thank you for posting this here on King Care.

I am glad you enjoy Candy Crush Saga so much on your Kindle.

Here are a few steps that can improve your gaming experience:

Please close all apps and restart the device

Please check for any updates for your device and apps in the Amazon Appstore.

Clear the cache frequently using this sequence: Menu => Choose Settings => Scroll down to and tap on Clear All Cookie Data.

As a last resort, try re-installing the game as it usually fixes most issues.

Just make sure that the last level you played was while you were connected to your account before you reinstall the game.

Please also note that any boosters or extra lives stored in the game may also be lost during this process.

Check out the following page for support with these steps: https://www.amazon.com/gp/help/customer/display.html?nodeId=200829000

If none of my recommendations work, please come back to us providing as many details as possible:

Do you get any error messages and if so, what do they say? If yes, please provide us with a screenshot so we can see the issue: www.take-a-screenshot.org

Which version of Kindle are you using? Kindle Fire HD, Kindle Fire HDX?

To find this please follow these steps: Settings > Device Options > Device Model

What operating system are you using? Fire OS 3.0 until 3.5? Android? To find this please follow these steps: Settings > Device Options > System Options

Which version of the Game app are you using? To find this please follow these steps: Settings > Apps & Games > Manage All Applications > Choose the game > version

How much storage do you have: To find this please follow these steps: Settings > Storage

Kindest regards and have a great day,

Tony - King Care Team

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Tony_Mc

Hi Theodore Vaile,

Thank you for posting this here on King Care.

I am glad you enjoy Candy Crush Saga so much on your Kindle.

Here are a few steps that can improve your gaming experience:

Please close all apps and restart the device

Please check for any updates for your device and apps in the Amazon Appstore.

Clear the cache frequently using this sequence: Menu => Choose Settings => Scroll down to and tap on Clear All Cookie Data.

As a last resort, try re-installing the game as it usually fixes most issues.

Just make sure that the last level you played was while you were connected to your account before you reinstall the game.

Please also note that any boosters or extra lives stored in the game may also be lost during this process.

Check out the following page for support with these steps: https://www.amazon.com/gp/help/customer/display.html?nodeId=200829000

If none of my recommendations work, please come back to us providing as many details as possible:

Do you get any error messages and if so, what do they say? If yes, please provide us with a screenshot so we can see the issue: www.take-a-screenshot.org

Which version of Kindle are you using? Kindle Fire HD, Kindle Fire HDX?

To find this please follow these steps: Settings > Device Options > Device Model

What operating system are you using? Fire OS 3.0 until 3.5? Android? To find this please follow these steps: Settings > Device Options > System Options

Which version of the Game app are you using? To find this please follow these steps: Settings > Apps & Games > Manage All Applications > Choose the game > version

How much storage do you have: To find this please follow these steps: Settings > Storage

Kindest regards and have a great day,

Tony - King Care Team

Theodore_Vaile

can I purchase online verses the kindle?

Tony_Mc

can I purchase online verses the kindle?

I lost win streak because add stuck.Can you help me to recover that?I had 3000+ win streak.
Can you help me?
No ads
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
Frustration
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
In app purchases
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Merge Accounts
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…