Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

NEW FORMAT OF CANDY CRUSH SAGA

I PLAY CANDY CRUSH SAGA ON MY PC DIRECTLY ON FB. I WANT TO KNOW WHY U HAVE CHANGED THE FORMAT TO LOOK LIKE THE MOBILE VERSION. PLEASE CHANGE IT BACK ALWAYS HATED THE MOBILE VERSION.

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3ning

i just want to ask why the background sounds of candy crush stops once i started playing the game? It just happend when i updated the game. How can i fix it? Thanks.

Randle

Don't blame King.com. Blame Steve Jobs and all mind controlled sheeps who believed the lie. This is the result of giving too much power to tech giants. They decided to kill Flash because it jeopardizes revenues from the app stores, and doesn't allow Google and Facebook to sniff inside. King.com developers are amongst the best in the world, and they did an amazing job using such a poor technology like JavaScript.

Totally agree

Tony_Mc

Don't blame King.com. Blame Steve Jobs and all mind controlled sheeps who believed the lie. This is the result of giving too much power to tech giants. They decided to kill Flash because it jeopardizes revenues from the app stores, and doesn't allow Google and Facebook to sniff inside. King.com developers are amongst the best in the world, and they did an amazing job using such a poor technology like JavaScript.

Thank you PippoApps :-)

PippoApps

Don't blame King.com. Blame Steve Jobs and all mind controlled sheeps who believed the lie. This is the result of giving too much power to tech giants. They decided to kill Flash because it jeopardizes revenues from the app stores, and doesn't allow Google and Facebook to sniff inside. King.com developers are amongst the best in the world, and they did an amazing job using such a poor technology like JavaScript.

Randle

Bless u constiff3251 I had more or less stopped playing. Good to c the old format again

Thank you for turning off that Caps Lock Rita :-)

Randle

Go to the following URL: apps.facebook.com/candycrush/?ccsfallback=true to get the old "format" permanently. I swear, it works!

I guess that will work till it stops working. In the end it will.

Rita_Ghanshamdas

Bless u constiff3251 I had more or less stopped playing. Good to c the old format again

Susan_Miles

Go to the following URL: apps.facebook.com/candycrush/?ccsfallback=true to get the old "format" permanently. I swear, it works!

OMG!! It worked, thank you, thank you, thank you!! hopefully it lasts!

constiff3251

Go to the following URL: apps.facebook.com/candycrush/?ccsfallback=true to get the old "format" permanently. I swear, it works!

Randle

New set up on PC is not so nice...when I play the lower levels it keeps coming back to the latest level and then I have to scroll all the way down again...also the candies collected on a level got doubled when you cleared the level not liking that feature being removed

From what I read it will come back, give it some time

eugene

Hi @All,
Thanks a lot for posting and commenting here on King Care.
Please find our post about this update here https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update
Remember to check our blog https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 and see if you and your browser are ready for this change; you will also find our recommended browsers there.
Kindest regards & have a great day,
Tony - King Care Team

there is no longer any incentive to win the games when you go back to play for sugar drops - so it would be nice if the doubling when you win feature came back. Also very annoying when you scroll back to play for sugar drops to have the game reset all the way to the end. maybe a search box so you could automatically go back to a level you want would be good - then if it reset you could just search for the next level you want. The most annoying thing for me is the sound - I liked the sounds on the old version - the new is very tinny and annoying.

melhence

I have quit playing this game..impossible playing on PC

Svend

For me the new CC format is only on FireFox. I logged in via Internet Explorer and I get the old original format. Hopefully that won't change. For now, that's my work-around.

Rita_Ghanshamdas

This https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update is pretty complete if you ask me.
Why changing? https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5
Any issue? http://www.refreshyourcache.com/ & https://html5test.com/
Slow? - ´Loading the game can take a few more seconds than normal. You can optimize the loading time by closing down unused browser tabs as well as closing programs running in the background. A fresh restart of your computer can furthermore give a boost in loading time.´
Something missing? - ´Some game features are still being optimized to the new format. We have received some great feedback during the test phase and we will continue to develop new features in the game.´
It isn´t always easy to adapt oneself to changes and it can take some time.
Still need to get used myself to read Upper Case Letters as they keep hurting my eyes.

I THINK I WILL BE HAPPY IF THEY KING STARTS GIVING US DOUBLE POINTS FOR SUGAR DROPS ON COMPLETED LEVELS. I THINK I GOT MORE PLEASURE FROM COLLECTING POINTS THEN ACTUALLY PLAYING THE LATEST LEVELS . ALSO IT WOULD HELP IF WE KNEW WHAT EACH NEW LEVEL WAS ABOUT BEFORE PLAYING IT, THAT'S WHY BEING ABLE TO HOVER WAS SO ESSENTIAL.

V-2

the new format is horrible for PC! I have a lag with every switch I make - it shows an "x then preforms the change .thank god I am not currently in a timed level !! If they were going to update they should have worked out he bugs first ! not all of their players are on the latest and greatest system !!

Deon_Myburgh

On the same topic, how do I send requests only to my candy crush friends and not all my friends on fb. Some of them get quite irrate. The previous version had the 2 tabs you could select.

Randle

This https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update is pretty complete if you ask me.

Why changing? https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5

Any issue? http://www.refreshyourcache.com/ & https://html5test.com/

Slow? - ´Loading the game can take a few more seconds than normal. You can optimize the loading time by closing down unused browser tabs as well as closing programs running in the background. A fresh restart of your computer can furthermore give a boost in loading time.´

Something missing? - ´Some game features are still being optimized to the new format. We have received some great feedback during the test phase and we will continue to develop new features in the game.´

It isn´t always easy to adapt oneself to changes and it can take some time.

Still need to get used myself to read Upper Case Letters as they keep hurting my eyes.

Mandy_Mitchell

I agree. Something had to change as I kept getting flash errors but this is awful. Super slow to load and lagging is

hideous.

Tony_Mc

Is any King staff here? Please tell us, is this an official change or just an incident, whether the change is good or not.

Hi Зигфрид Ван, Thank you for posting this here on King Care. I am one of the moderators here on King Care. As you have seen here on King Care, this is an official change indeed. Kindest regards, Tony - King Care Team

Tony_Mc

I understand that an upgrade was required but come on, why make it so small and the score so large. It doesn't make sense. I find playing it now is straining my eyes and the awful graphics don't help. I've played this for so long that it will be a shame to have to find something else to play but the small size of the game board leaves me no other choice

Thank you for this great feedback Helen

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Accepted answers

All comments

Tony_Mc

I understand that an upgrade was required but come on, why make it so small and the score so large. It doesn't make sense. I find playing it now is straining my eyes and the awful graphics don't help. I've played this for so long that it will be a shame to have to find something else to play but the small size of the game board leaves me no other choice

Thank you for this great feedback Helen

Tony_Mc

Is any King staff here? Please tell us, is this an official change or just an incident, whether the change is good or not.

Mandy_Mitchell

I agree. Something had to change as I kept getting flash errors but this is awful. Super slow to load and lagging is

hideous.

Randle

This https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update is pretty complete if you ask me.

Why changing? https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5

Any issue? http://www.refreshyourcache.com/ & https://html5test.com/

It isn´t always easy to adapt oneself to changes and it can take some time.

Still need to get used myself to read Upper Case Letters as they keep hurting my eyes.

Deon_Myburgh

On the same topic, how do I send requests only to my candy crush friends and not all my friends on fb. Some of them get quite irrate. The previous version had the 2 tabs you could select.

V-2

Rita_Ghanshamdas

This https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update is pretty complete if you ask me.
Why changing? https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5
Any issue? http://www.refreshyourcache.com/ & https://html5test.com/
Slow? - ´Loading the game can take a few more seconds than normal. You can optimize the loading time by closing down unused browser tabs as well as closing programs running in the background. A fresh restart of your computer can furthermore give a boost in loading time.´
Something missing? - ´Some game features are still being optimized to the new format. We have received some great feedback during the test phase and we will continue to develop new features in the game.´
It isn´t always easy to adapt oneself to changes and it can take some time.
Still need to get used myself to read Upper Case Letters as they keep hurting my eyes.

Svend

For me the new CC format is only on FireFox. I logged in via Internet Explorer and I get the old original format. Hopefully that won't change. For now, that's my work-around.

melhence

I have quit playing this game..impossible playing on PC

eugene

Hi @All,
Thanks a lot for posting and commenting here on King Care.
Please find our post about this update here https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update
Remember to check our blog https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 and see if you and your browser are ready for this change; you will also find our recommended browsers there.
Kindest regards & have a great day,
Tony - King Care Team

Randle

New set up on PC is not so nice...when I play the lower levels it keeps coming back to the latest level and then I have to scroll all the way down again...also the candies collected on a level got doubled when you cleared the level not liking that feature being removed

From what I read it will come back, give it some time

constiff3251

Go to the following URL: apps.facebook.com/candycrush/?ccsfallback=true to get the old "format" permanently. I swear, it works!

Susan_Miles

Go to the following URL: apps.facebook.com/candycrush/?ccsfallback=true to get the old "format" permanently. I swear, it works!

OMG!! It worked, thank you, thank you, thank you!! hopefully it lasts!

Rita_Ghanshamdas

Bless u constiff3251 I had more or less stopped playing. Good to c the old format again

Randle

Go to the following URL: apps.facebook.com/candycrush/?ccsfallback=true to get the old "format" permanently. I swear, it works!

I guess that will work till it stops working. In the end it will.

Randle

Bless u constiff3251 I had more or less stopped playing. Good to c the old format again

Thank you for turning off that Caps Lock Rita :-)

PippoApps

Tony_Mc

Don't blame King.com. Blame Steve Jobs and all mind controlled sheeps who believed the lie. This is the result of giving too much power to tech giants. They decided to kill Flash because it jeopardizes revenues from the app stores, and doesn't allow Google and Facebook to sniff inside. King.com developers are amongst the best in the world, and they did an amazing job using such a poor technology like JavaScript.

Thank you PippoApps :-)

Randle

Don't blame King.com. Blame Steve Jobs and all mind controlled sheeps who believed the lie. This is the result of giving too much power to tech giants. They decided to kill Flash because it jeopardizes revenues from the app stores, and doesn't allow Google and Facebook to sniff inside. King.com developers are amongst the best in the world, and they did an amazing job using such a poor technology like JavaScript.

Totally agree

3ning

i just want to ask why the background sounds of candy crush stops once i started playing the game? It just happend when i updated the game. How can i fix it? Thanks.

Recover history and levels
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Invisible awards
This is happening a lot. Anyone else?
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Perdi meu super brigadeiro
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
Pralinenschachtel
Man kann die Animation von der Pralinenschachtel nicht schließen und muss immer das Spiel neu starten.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…