Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All Levels Gone ?

I’ve been playing Candy Crush for about a year now, under the name “Blue”, I wasn’t connected to my Facebook, but suddenly after turning my phone on today after it’s battery died, all my levels are gone, I was at level 390, so obviously I’m quite annoyed. Any way I could get them back ?

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Cezdiamond

Hi Blue, unfortunately when you don't play the game through Facebook you can lose your progress. Facebook saves your progress but I will try to elevate this to a Kind Admin and perhaps she can help you further with this. My suggestion for now is please, please play through Facebook because then if your phone stops working or you purchase a new phone you will always be at your current level.

Thanks Elsa!

Cezdiamond

Hi Blue! Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Creative_Elsa

Hi Blue, unfortunately when you don't play the game through Facebook you can lose your progress. Facebook saves your progress but I will try to elevate this to a Kind Admin and perhaps she can help you further with this. My suggestion for now is please, please play through Facebook because then if your phone stops working or you purchase a new phone you will always be at your current level.

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Accepted answers

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Creative_Elsa

Cezdiamond

Have a lovely week!

Cezdiamond

Hi Blue, unfortunately when you don't play the game through Facebook you can lose your progress. Facebook saves your progress but I will try to elevate this to a Kind Admin and perhaps she can help you further with this. My suggestion for now is please, please play through Facebook because then if your phone stops working or you purchase a new phone you will always be at your current level.

Thanks Elsa!

Lost my golden bricks
can you please take a look and give me back mine golden bricks? I had over 2 thousand, and they disappeared!! I have send several emails and nothing has been done. Just general responses. Please!!! My user id: 15953290525
Super maganda
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Black blobs on Candy Crush & Alpha Betty...screen just flickers
Finally got rid of black blobs on Candy Crush, but have now appeared on Alpha Betty. Screen just flickers on Candy Crush. What is the problem? Why is King not publicly addressing these VERY WIDE spread issues, and why is it taking so long to fix? All issues started after recent updates. Android phone... I miss my games!!!
Level 10611 hás a bug
I have been trying to passando level 10611 for two days, but there is no yellow candy. I can see other players are having the same problem
Life
Hello I've been at level 19081 for about 15 days and there's no way to pass without extra lives and boosters. The game has become boring without these aids 😞 Wow, they said the videos/rewards were in testing 😧😧 for over 12 years???? Testing???? It's a shame, the only game I liked, does anyone recommend another one?? Cheers

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ FIXED: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…