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Game is freezing - error notice
Judiwhitneybaril
Posts: 2
Level 1
in Support
My game has been freezing whenever I use a candy bomb, goes to an orange screen with ape, says an error has occured which is being worked on. This has been going on for two days, I have sent three notes to support, no help, can someone please tell me what I can do to fix this. Thank you
Best Answer
Answers
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Same problem.
I am reporting that there is an error message, which appears when try to use a color bombs in Candy Crush Saga which started at level 3010
An error has occurred. We are doing our best to fix it, please try in a moment.)
I deleted my app and reinstated a new app from Microsoft store. I tried different browsers Opera, Firefox, Internet and back to Chrome. I finally took my laptop to PC Shop Computer the technician verified everything possible and said the problem is a bug in the CCS game on Facebook. I have loss all my lives 300+ on Facebook and only a few friends appear on my personal game, which is linked to Facebook and previously to King.com games. I am now at level 3013 but unable to play on Facebook. Each time I try to use a color bomb in Facebook the game freezes and give me the error message stated above. Attached is the print screen sent previously to Facebook at the beginning of this problem level 3010 in Facebook .All cache have been deleted. Please look into this matter and advise. Players on Facebook have sent me the attached CCS level 3010 error report stating that this is a KING problem that I should contact King. This problem is upsetting as I am 74 years old not knowledgeable when it comes to the working of games and computer. Bernard helped a while back and was very helpful. Please can you resolve this issue. I also much preferred playing a King but now force to play n Facebook as King does not support certain levels. PLEASE HELP!
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Candy Crush Saga level 3010 error re use of color bombs.pdf
CCS level 3010 error report.pdf
I am reporting that there is an error message, which appears when try to use a color bombs in Candy Crush Saga which started at level 3010
An error has occurred. We are doing our best to fix it, please try in a moment.)
I deleted my app and reinstated a new app from Microsoft store. I tried different browsers Opera, Firefox, Internet and back to Chrome. I finally took my laptop to PC Shop Computer the technician verified everything possible and said the problem is a bug in the CCS game on Facebook. I have loss all my lives 300+ on Facebook and only a few friends appear on my personal game, which is linked to Facebook and previously to King.com games. I am now at level 3013 but unable to play on Facebook. Each time I try to use a color bomb in Facebook the game freezes and give me the error message stated above. Attached is the print screen sent previously to Facebook at the beginning of this problem level 3010 in Facebook .All cache have been deleted. Please look into this matter and advise. Players on Facebook have sent me the attached CCS level 3010 error report stating that this is a KING problem that I should contact King. This problem is upsetting as I am 74 years old not knowledgeable when it comes to the working of games and computer. Bernard helped a while back and was very helpful. Please can you resolve this issue. I also much preferred playing a King but now force to play n Facebook as King does not support certain levels. PLEASE HELP!
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Well, Josh, it seems that YOUR comment SOLVED the issue!! Candy Crush developers are raking it in and leaving us frozen!Same problem with colour bomb playing through Facebook Gameroom. I also tried sending an email to King Support, but i see that is pretty much useless with the auto response i got.
