Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush will not load 100 %

I go through Facebook , use Google Chrome , try to load CC , I can spin the wheel , but soon as I press the level I am on to play the game won't load , says it is unresponsive ! I happened Feb. 1 , since you did that new update ... Please Fix or let us know what is going on ... I play on a Laptop and have Windows 7 !!! HELP !!! I also did everything , clear cashe , history .. uninstalled Candy Crush .. I can play CC through Internet Explorer but it is the very old version and plays really slow . Please Reply ...Thank you !

Accepted answers

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Darlene_Dudenas

Hi Darlene,
Are you playing through Facebook Gameroom because there is a glitch and people can't get into the game. If you aren't then try to clear your Chrome history first. Then log out of Facebook and log back in to see if this works. If not, please write back here and add a print screen so I can see what the message is telling you.

As of 15 mins. ago my CC is now working ..... Thanks

Darlene_Dudenas

Hi Darlene,
Are you playing through Facebook Gameroom because there is a glitch and people can't get into the game. If you aren't then try to clear your Chrome history first. Then log out of Facebook and log back in to see if this works. If not, please write back here and add a print screen so I can see what the message is telling you.

Tried the computer at work today it is also Google Chrome and would not work either ...

Darlene_Dudenas

Hi Darlene,
Are you playing through Facebook Gameroom because there is a glitch and people can't get into the game. If you aren't then try to clear your Chrome history first. Then log out of Facebook and log back in to see if this works. If not, please write back here and add a print screen so I can see what the message is telling you.

Like I said I can get CC through Internet Explorer but it's old version and slow

Darlene_Dudenas

Hi Darlene,
Are you playing through Facebook Gameroom because there is a glitch and people can't get into the game. If you aren't then try to clear your Chrome history first. Then log out of Facebook and log back in to see if this works. If not, please write back here and add a print screen so I can see what the message is telling you.

Elsa , I am not playing through Gameroom ! I have cleared my Chrome history ever day now for the last 5 days nothing works ... did everything you said and nothing .... like I said it shows everything I can spin the wheel do everything except play the level that I am on .... Sometimes if I do the level before the level that I am on it will load and if I use the chocolate ball or make a few moves it crashes and goes to an orange screen with a APE saying an error occured we are trying to fix it .... I think it has something to do with the new update that CC did Feb. 1 .... because there are millions of people that can't get it to load ... all using Chrome and Laptops ....so something is out of sync since the UPDATE . Can we talk through Email ? ddudenas@cogeco.ca, then I can send a photo

Creative_Elsa

Hi Darlene,

Are you playing through Facebook Gameroom because there is a glitch and people can't get into the game. If you aren't then try to clear your Chrome history first. Then log out of Facebook and log back in to see if this works. If not, please write back here and add a print screen so I can see what the message is telling you.

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Accepted answers

All comments

Creative_Elsa

Hi Darlene,

Darlene_Dudenas

Hi Darlene,
Are you playing through Facebook Gameroom because there is a glitch and people can't get into the game. If you aren't then try to clear your Chrome history first. Then log out of Facebook and log back in to see if this works. If not, please write back here and add a print screen so I can see what the message is telling you.

Darlene_Dudenas

Hi Darlene,
Are you playing through Facebook Gameroom because there is a glitch and people can't get into the game. If you aren't then try to clear your Chrome history first. Then log out of Facebook and log back in to see if this works. If not, please write back here and add a print screen so I can see what the message is telling you.

Like I said I can get CC through Internet Explorer but it's old version and slow

Darlene_Dudenas

Hi Darlene,
Are you playing through Facebook Gameroom because there is a glitch and people can't get into the game. If you aren't then try to clear your Chrome history first. Then log out of Facebook and log back in to see if this works. If not, please write back here and add a print screen so I can see what the message is telling you.

Tried the computer at work today it is also Google Chrome and would not work either ...

Darlene_Dudenas

Hi Darlene,
Are you playing through Facebook Gameroom because there is a glitch and people can't get into the game. If you aren't then try to clear your Chrome history first. Then log out of Facebook and log back in to see if this works. If not, please write back here and add a print screen so I can see what the message is telling you.

As of 15 mins. ago my CC is now working ..... Thanks

Why don't I have ads for moves or goldbars
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
How i get my reward?
Pins collection i finish it I didn't received my reward.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…