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Where is my new version of Candy Crush?
Jill_Beaudoin
Posts: 3
Level 1
in Support
I like the new html version of Candy Crush. Unfortunately, when I opened up the game today it was the old version. How do I get the new version back? I am playing on a PC running Win 10 and connected to wifi. I have already tried reinstalling Chrome and Candy Crush. Help!
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Best Answer
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To get the new HTML5 version back, first make sure you play on a supported browser - Google Chrome, Mozilla Firefox or Opera.
Then reinstall it:
1) First, we need to remove the game from Facebook here: https://www.facebook.com/settings?tab=applications
2) Clear the cache on your browser: http://www.wikihow.com/Clear-Your-Browser's-Cache
3) Close the browser.
4) Reinstall the game by clicking here: https://apps.facebook.com/candycrush
If you have the game saved as a bookmark on your browser, please remove it and always use the game shortcut up to the right on your Facebook instead. Bookmarks on the browser can redirect the game to an old version.
If you are using Google Chrome you can clear the cookies as well with these steps:
1. Paste this in the address bar in Google Chrome and press enter: chrome://settings/content/cookies?search=cookies
2. Choose "See all cookies and site data"
3. Write in the search field up to the right "Candy" and delete every single cookie that comes up
Since you have a Windows 10 PC, you can also download the game directly to your computer. The Windows app features the new version and you can sync your progress just by connecting the app to Facebook:
https://www.microsoft.com/en-us/store/apps/candy-crush-saga/9nblggh18846
Have a Sweet day!
0
Answers
-
To get the new HTML5 version back, first make sure you play on a supported browser - Google Chrome, Mozilla Firefox or Opera.
Then reinstall it:
1) First, we need to remove the game from Facebook here: https://www.facebook.com/settings?tab=applications
2) Clear the cache on your browser: http://www.wikihow.com/Clear-Your-Browser's-Cache
3) Close the browser.
4) Reinstall the game by clicking here: https://apps.facebook.com/candycrush
If you have the game saved as a bookmark on your browser, please remove it and always use the game shortcut up to the right on your Facebook instead. Bookmarks on the browser can redirect the game to an old version.
If you are using Google Chrome you can clear the cookies as well with these steps:
1. Paste this in the address bar in Google Chrome and press enter: chrome://settings/content/cookies?search=cookies
2. Choose "See all cookies and site data"
3. Write in the search field up to the right "Candy" and delete every single cookie that comes up
Since you have a Windows 10 PC, you can also download the game directly to your computer. The Windows app features the new version and you can sync your progress just by connecting the app to Facebook:
https://www.microsoft.com/en-us/store/apps/candy-crush-saga/9nblggh18846
Have a Sweet day!
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Wow. I cleared out my history and it's back....Thank you so much for your help.To get the new HTML5 version back, first make sure you play on a supported browser - Google Chrome, Mozilla Firefox or Opera.
Then reinstall it:
1) First, we need to remove the game from Facebook here: https://www.facebook.com/settings?tab=applications
2) Clear the cache on your browser: http://www.wikihow.com/Clear-Your-Browser's-Cache
3) Close the browser.
4) Reinstall the game by clicking here: https://apps.facebook.com/candycrush
If you have the game saved as a bookmark on your browser, please remove it and always use the game shortcut up to the right on your Facebook instead. Bookmarks on the browser can redirect the game to an old version.
If you are using Google Chrome you can clear the cookies as well with these steps:
1. Paste this in the address bar in Google Chrome and press enter: chrome://settings/content/cookies?search=cookies
2. Choose "See all cookies and site data"
3. Write in the search field up to the right "Candy" and delete every single cookie that comes up
Since you have a Windows 10 PC, you can also download the game directly to your computer. The Windows app features the new version and you can sync your progress just by connecting the app to Facebook:
https://www.microsoft.com/en-us/store/apps/candy-crush-saga/9nblggh18846
Have a Sweet day!
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