Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Prizes gone!

My prizes are gone. my new phone allows me to get to my progress of level 1077. But i have none, i had over 150 of each candy. Example 150+wheel or 150+stripped or 150+fish and 10+ hammers and lots more . how do i get these back? ive logged off and back on and i ensured it connected yo my facebook. but still no luck. Please help

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Cezdiamond

Hi Marcia, sorry for the delay in responding but thank you very much for posting here on King Care.
Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.
I will elevate this to a King Admin to see if she can help you in any way.

Thanks Elsa this is right!

Cezdiamond

@Marcia as the boosters are saved to the old device you should find that they are still there. Do you have access to this device?

Creative_Elsa

Hi Marcia, sorry for the delay in responding but thank you very much for posting here on King Care.

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

I will elevate this to a King Admin to see if she can help you in any way.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

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Creative_Elsa

Hi Marcia, sorry for the delay in responding but thank you very much for posting here on King Care.

I will elevate this to a King Admin to see if she can help you in any way.

Cezdiamond

@Marcia as the boosters are saved to the old device you should find that they are still there. Do you have access to this device?

Cezdiamond

Hi Marcia, sorry for the delay in responding but thank you very much for posting here on King Care.
Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.
I will elevate this to a King Admin to see if she can help you in any way.

Thanks Elsa this is right!

🚑 Urgent :Huge technical probleme that made my day the worst really
There was an error rendering this rich post.
Shop cannot be connected
I was trying to contact the Shop to purchase gold bars but I keep getting a message saying that there is no internet connection. Sometimes, I managed to access the Shop but I am unable to proceed to the payment portal for tge same reason. I have restarted my phone before each attempt but to no avail. This caused me a race…
superload
Every single time i get the boost it will crash the game in max ten games saying that i encountered a mistake which we are fixing… altought this has been on for MONTHS. ive spend gold and items to boost my levels just because i have this boost just to lose it on your freaking bug… WHEN ARE U GONNA FIX IT
⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
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Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…