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I have lost all my progress after connecting to facebook. I was on level 2146 and have made some in game purchases already. After connecting it reset me to level 1 please help!
Thanks for writing back. I will now elevate this issue to a King Admin and you should get a reply here on King Care. Please, please, please in the future play through Facebook or the Kingdom otherwise it will happen again.
Hello Candy Crash! Do you now have an account set up? Elsa, is right please in future make sure you always have your account backed up.
I will send you a private message through King Care now so that we can resolve the problem.
Thanks!
hello elsa, thanks for the quick response, I played until lavel 2146 without facebook. Only here did I connect with a new facebook account. I am grateful for every hope.
Hi Candy Crash, I like your name! Were you connected to Facebook the entire time that you've been playing because Facebook saves your levels? If you weren't, then that's why you are back to level 1 once you've connected because it is showing that you just started the game. Please let me know if you were playing the entire time on Facebook so that I can guide you in a certain direction. If not, then I have to guide you in another direction.
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I was trying to contact the Shop to purchase gold bars but I keep getting a message saying that there is no internet connection. Sometimes, I managed to access the Shop but I am unable to proceed to the payment portal for tge same reason. I have restarted my phone before each attempt but to no avail. This caused me a race…
Every single time i get the boost it will crash the game in max ten games saying that i encountered a mistake which we are fixing… altought this has been on for MONTHS. ive spend gold and items to boost my levels just because i have this boost just to lose it on your freaking bug… WHEN ARE U GONNA FIX IT
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
