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Billing issues
Dannymoocow
Posts: 14
Level 1
in Support
I couldn’t be 100%sure before but I am now! My Credit card seemed to be billing me extra for the last few months. So I have been tracking my purchases since the middle of February. I was right! On February 24 (order#MKZ5FWF6BG) i have a $4.19 charge and then a $8.38 charge. It should be 2 @$4.19total NOT 3. Again today February 24( MKZ65MF445)I was charged $8.38 which was correct. However I got an additional charge (MKZ65Y2YM) of $4.19 that I did NOT purchase. As I previously said this has been going on since the “get 60 stars purchase for $3.99”. I know I have been overcharged many times but these 2 I can prove. I’ve tried to contact people that are in my mailbox but have had no reply. I hope this issue doesn’t go to the public forum. Please look into this and credit back. Thank you
Danielle
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Answers
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Hello (name) - Thanks for posting on King Care. As payment issues involve sensitive data and require personalised support we do not support these queries in the community. Don't worry you can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 There are troubleshooting tips in there, and a link to connect you with the King Team for more help. Thanks again and have a lovely day!!
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I got an email stating that a Laura Grosvenor answered this question but it seems to have been deleted??
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Sorry about that Dannymoocow. For some reason over the weekend all the superstars answers were put in moderation all weekend, so not everyone could see our answers till today.Sorry for the inconvenience !!I got an email stating that a Laura Grosvenor answered this question but it seems to have been deleted??
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