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Contact - need purchased items restored
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Hi, when trying to change my email address for in-app purchases, I had to reinstall the game. Because of this I lost approximately 180 saved notifications with extra lives and I lost my boosters which I actually purchased.
I had about 4 Hand Switch, 4 Lollipops, 9 Colour bombs, 6 Wrap & Striped candy, 24 Jelly Fish, 7 Lucky Candy and 9 Coconut Wheels.
Most of them paid for with actual money. So I expect all to be restored. If not I will open claims with PayPal to get my money back.
I have sent 3 emails but all I get is an automated reply.
And dont tell me I wont get my boosters back, I will start logging claims and chargebacks. I spent about 400 euro on this mad game. Not restoring my items wont hold up in Europe. Period.
Thanks
Answers
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Also for anyone else reading this and being unnecessarily worried, No, free saved boosters cannot be replaced if you lost them while reinstalling.
However purchased boosters are different as they are registered to the players account. So checking the players account the king team can see exactly what boosters the player had bought meaning they can be easily refunded. They are easily tracked.
King have never tried to pretend otherwise and clearly state that purchased boosters can be refunded
Poncke, I am sorry you had such a bad experience with emails. In future you could always use the purchase issues link which should get you to someone human, but you should always reply back to automated emails and that is when they are usually picked up, rather than start afresh each time. The trouble is they get a vast amount of emails each day.
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Hi Poncke,
The moderator has been tied up in meetings all day. We will escalate it as important, or you can log it with paypal the choice is yours
Unfortunately for all the other players too, the site is not over run with King care staff which is why we volunteers have been drafted in. I realise you want your boosters, but if you feel threatening King will get you a quicker response, it won't help if she hasn't had chance to read the notes we left. The team do not only manage King care and nothing else within the company, they also have other non King care roles.
Alternatively you can also contact the purchase team directly.
https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
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Excuse me? Threatening King?? I am not threatening anyone, I am just providing information on my next action to get this resolved. You do realise that this is not about boosters, but about money spent on a game and not having the items I bought? I dont care about the boosters, you can keep them, just give me my money back then. Thank you for your cooperation and understanding. It is deeply appreciated.Hi Poncke,
The moderator has been tied up in meetings all day. We will escalate it as important, or you can log it with paypal the choice is yours
Unfortunately for all the other players too, the site is not over run with King care staff which is why we volunteers have been drafted in. I realise you want your boosters, but if you feel threatening King will get you a quicker response, it won't help if she hasn't had chance to read the notes we left. The team do not only manage King care and nothing else within the company, they also have other non King care roles.
Alternatively you can also contact the purchase team directly.
https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
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In which case then I apologise. I do understand about the money spent, but you just sounded like my Husband does when he doesn't give people time to resolve it but went in all guns blazing. I realise you have had a longer wait than you should have. A lot of people have had holiday time too so I am sorry about that. Its been passed over to the better King department so will hopefully be resolved soon.Hi Poncke,
The moderator has been tied up in meetings all day. We will escalate it as important, or you can log it with paypal the choice is yours
Unfortunately for all the other players too, the site is not over run with King care staff which is why we volunteers have been drafted in. I realise you want your boosters, but if you feel threatening King will get you a quicker response, it won't help if she hasn't had chance to read the notes we left. The team do not only manage King care and nothing else within the company, they also have other non King care roles.
Alternatively you can also contact the purchase team directly.
https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
