Ipad crash after update

CandyMom · April 2018

Hello,

I updated my Ipad to get to Radiant Road and it slows, then freezes until I have to reboot. This happened 4 times yesterday and again this morning. No problems on iphone.

Thanks, Team!

_Elsa_ · April 2018

Hi CandyMom, sorry for the delay in responding but thank you for writing us here at King Care. Are you still having this issue?

CandyMom · April 2018

Hi CandyMom, sorry for the delay in responding but thank you for writing us here at King Care. Are you still having this issue?

Hello, Elsa. Yes, it still crashes my Ipad every time, causing me to reboot. I have tested it every day since my posting. No problems on iphone or Mac.

CandyMom · April 2018

Elsa, I am still having the issue on my Ipad. Now on 3262 and was able to play twice before my Ipad froze.

Thanks

_Elsa_ · April 2018

A glitch on this issue has been reported and they are trying to resolve it so hang in there!

CandyMom · April 2018

A glitch on this issue has been reported and they are trying to resolve it so hang in there!

Thank you, Elsa

MarkHawk · April 2018

Hi CandyMom,

Could you please let me know which iPad you have as well as OS version. I'll bring that info back to the Game Studio in case it's hardware or software related.

- Mark

Pam_Elgin · April 2018

Hi CandyMom,
Could you please let me know which iPad you have as well as OS version. I'll bring that info back to the Game Studio in case it's hardware or software related.
- Mark

Very same thing happened to me. All worked fine until the most recent update. ipad 3 ios 9.3 ~ Everything was fine, so even though the ipad is older, I believe this constant lag, then freezing is related to the update.

CandyMom · May 2018

I have an Ipad 3: 10.3.3 it still freezes whenever I try to play. Also, beginning today it won't load on Safari on my Mac.

CandyMom · May 2018

I have an Ipad 3: 10.3.3 it still freezes whenever I try to play. Also, beginning today it won't load on Safari on my Mac.

Loaded fine on Safari today. Thank you!

CandyMom · May 2018

CC on Mac now works fine but continues to crash the iPad.

Ipad crash after update

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