Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Black screens when loading on face book

I still have a black screen on my facebook game of Candy Crush and Candy Crush Soda. Don't know how to fix this. I'm on Firefox Mozilla. Every time it loads it goes black.Need help.

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Lady_Choo

Thank you Suke! Saved this and going to pass it over to the team to see if it will help

Suke

I use Firefox - did this below and all okay now

Turning off hardware acceleration Click the menu button and choose Options. Select the General panel. Under Performance, clear the Use recommended performance settings checkbox. Uncheck Use hardware acceleration when available.

Click the Firefox menu , then click Exit.

Start Firefox normally.Disabling WebGL

In the address bar, type about:config and press Enter.

The about:config"This might void your warranty!" warning page may appear. ClickI accept the risk! to continue to the about:config page. In theFilter box, typewebgl.disabled. Doubleclick on thewebgl.disabled item to switch it totrue.

Click the Firefox menu , then click Exit.

Start Firefox normally.

Lady_Choo

Thanks Dave, I might have to give it a try...FF is getting so slow for me!

Dave_Jones-2

had the same issue with the newest firefox update. so I started using the pale moon web browser and no issues

Lady_Choo

Hi Caryn, I will ask one of the team if there is a reason why it plays better on chrome. I do know with each update of the browser like Firefox, they update things to make it better for the users, but I rarely find it so. Have you checked out the help faqs on Firefox too?

I have a couple of links you might find useful and if you have any add ons or themes, its always a good idea to disable those. I used to use it but it got so full of clutter with all the stuff Mozilla added on, Facebook wouldn't load properly.

Hi Caryn, thank you for posting.
AT this time google chrome is the better choice for playing games on, but it can often depend on your windows version, memory and graphics card too.
Have you tried it on chrome? If you have windows 10, gameroom is good as well for playing games in and often works better.

As of now I am playing on Goggle Chrome, but like to get back on Mozilla Firefox if some one can help me fix this problem with a black screen after it loads on facebook. I've been playing for a long time on Mozilla Firefox for 4 years with no problem till now. Need some one help! All my other games load with no problem. Thank you if some one can help.

Lady_Choo

Hi Caryn, thank you for posting.

AT this time google chrome is the better choice for playing games on, but it can often depend on your windows version, memory and graphics card too.

Have you tried it on chrome? If you have windows 10, gameroom is good as well for playing games in and often works better.

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Accepted answers

All comments

Lady_Choo

Hi Caryn, thank you for posting.

AT this time google chrome is the better choice for playing games on, but it can often depend on your windows version, memory and graphics card too.

Have you tried it on chrome? If you have windows 10, gameroom is good as well for playing games in and often works better.

Caryn_Merritt

Hi Caryn, thank you for posting.
AT this time google chrome is the better choice for playing games on, but it can often depend on your windows version, memory and graphics card too.
Have you tried it on chrome? If you have windows 10, gameroom is good as well for playing games in and often works better.

had the same issue with the newest firefox update. so I started using the pale moon web browser and no issues

Lady_Choo

Thanks Dave, I might have to give it a try...FF is getting so slow for me!

Suke

I use Firefox - did this below and all okay now

Click the Firefox menu , then click Exit.

Start Firefox normally.Disabling WebGL

In the address bar, type about:config and press Enter.

Click the Firefox menu , then click Exit.

Start Firefox normally.

Lady_Choo

Thank you Suke! Saved this and going to pass it over to the team to see if it will help

Why don't I have ads for moves or goldbars
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
How i get my reward?
Pins collection i finish it I didn't received my reward.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…