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Candy Crush won't connect to Facebook

I am using Windows 10 and have been having that crashing issue for over a week now. Tonight I can't connect to Facebook. Are the two problems related or do we have another issue to contend with?

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Stephanie-33

Hi Stephanie, yes Windows 10 is a glitch and has been reported to the studio. We are waiting for a fix. Regarding Facebook, I stopped playing this game through Facebook because there are always so many issues. I only play through the Kingdom now. You might want to get a Kingdom account and you can read more about it here: https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

I have figured out how to sync my progress but it will only take me as high as level 2825. I should be as 3758. I am using a compatible browser according to the information in the video. What am I doing wrong.

Stephanie-33

Hi Stephanie, yes Windows 10 is a glitch and has been reported to the studio. We are waiting for a fix. Regarding Facebook, I stopped playing this game through Facebook because there are always so many issues. I only play through the Kingdom now. You might want to get a Kingdom account and you can read more about it here: https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

Thanks for the suggestion Elsa but I can't see where I can sync my progress. Do I have to start at level 1 to play on king.com?

Creative_Elsa

Hi Stephanie, yes Windows 10 is a glitch and has been reported to the studio. We are waiting for a fix. Regarding Facebook, I stopped playing this game through Facebook because there are always so many issues. I only play through the Kingdom now. You might want to get a Kingdom account and you can read more about it here: https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

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Creative_Elsa

Stephanie-33

Hi Stephanie, yes Windows 10 is a glitch and has been reported to the studio. We are waiting for a fix. Regarding Facebook, I stopped playing this game through Facebook because there are always so many issues. I only play through the Kingdom now. You might want to get a Kingdom account and you can read more about it here: https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

Thanks for the suggestion Elsa but I can't see where I can sync my progress. Do I have to start at level 1 to play on king.com?

Stephanie-33

Hi Stephanie, yes Windows 10 is a glitch and has been reported to the studio. We are waiting for a fix. Regarding Facebook, I stopped playing this game through Facebook because there are always so many issues. I only play through the Kingdom now. You might want to get a Kingdom account and you can read more about it here: https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

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Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
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🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…