Can anyone help me reset my Candy Crush level?

Larry_Close · October 2018

Candy Crush has reset to Level 1 and Customer Care are not responding

My Kindle crashed on 12th July whilst playing CC. I was on level 2328 and it has reset to level 1. I have a Kingdom ac. How can I get to level 2328? I am getting a new device in a few days and I would like to resume playing. Thanks

QueenMia · October 2018

Hey Larry, worry not! You will be able to get your level back, especially if you had a Kingdom account. All you need to do is follow the steps there: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

Let me know how that goes

Mia

_Elsa_ · October 2018

Hi Larry, please replay the level to see what happens. Sometimes the avatar gets stuck on a level so you have to replay it and then refresh the game. Once you do that it should bring you back to your current level.

WayBe · October 2018

You need to keep your progress by logging into Facebook. That way you can get to your rightful level from any device. If not... You are screwed. Have fun starting over. A costly mistake.

QueenMia · October 2018

Hey Larry, worry not! You will be able to get your level back, especially if you had a Kingdom account. All you need to do is follow the steps there: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

Let me know how that goes

Mia

Larry_Close · October 2018

Hey Larry, worry not! You will be able to get your level back, especially if you had a Kingdom account. All you need to do is follow the steps there: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep
Let me know how that goes
Mia

Thanks Mia. I managed to get hold of Customer Care via this route after 3 months of trying

Can anyone help me reset my Candy Crush level?

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