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Phone battery problem
labdaddy1205
Posts: 8
Level 1
in Support
I have been a consistent player of candy crush saga for many years and am currently working on level 3833. For the past few weeks my phone has been crashing after only several rounds of play. I have a Motorola Z Force Droid. It pains me to say that I am seriously considering removing this game to see if the phone will perform better. Is this a unique situation or are others having similar problems?
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Answers
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Hi there, I haven't seen any other messages posted here recently but please be aware if you uninstall the game and reinstall it then all lives and boosters will be gone because they are only saved to that device. I am not familiar with your device but you might want to try some of the troubleshooting on this link: https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device
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This only addresses uninstalling and reinstalling. My prevailing issue is with how this game is making my phone shut down, with plenty of battery power after only a few rounds of play.Hi there, I haven't seen any other messages posted here recently but please be aware if you uninstall the game and reinstall it then all lives and boosters will be gone because they are only saved to that device. I am not familiar with your device but you might want to try some of the troubleshooting on this link: https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device
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