Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Phone battery problem

I have been a consistent player of candy crush saga for many years and am currently working on level 3833. For the past few weeks my phone has been crashing after only several rounds of play. I have a Motorola Z Force Droid. It pains me to say that I am seriously considering removing this game to see if the phone will perform better. Is this a unique situation or are others having similar problems?

Accepted answers

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labdaddy1205

Hi there, I haven't seen any other messages posted here recently but please be aware if you uninstall the game and reinstall it then all lives and boosters will be gone because they are only saved to that device. I am not familiar with your device but you might want to try some of the troubleshooting on this link: https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device

This only addresses uninstalling and reinstalling. My prevailing issue is with how this game is making my phone shut down, with plenty of battery power after only a few rounds of play.

Creative_Elsa

Hi there, I haven't seen any other messages posted here recently but please be aware if you uninstall the game and reinstall it then all lives and boosters will be gone because they are only saved to that device. I am not familiar with your device but you might want to try some of the troubleshooting on this link: https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device

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Accepted answers

All comments

Creative_Elsa

labdaddy1205

Hi there, I haven't seen any other messages posted here recently but please be aware if you uninstall the game and reinstall it then all lives and boosters will be gone because they are only saved to that device. I am not familiar with your device but you might want to try some of the troubleshooting on this link: https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device

This only addresses uninstalling and reinstalling. My prevailing issue is with how this game is making my phone shut down, with plenty of battery power after only a few rounds of play.

Rewards
I am not receiving my rewards
Free bars
How to establish free bars and other
Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Invisible awards
This is happening a lot. Anyone else?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…