Candy Crush Saga

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Can I please get HELP

I want to know how do I retrieve my game at the level I was on before I changed phones and no longer have Facebook account or old email just need instructions on how to get game back on level I was on.when I reinstalled app it started me over I came too far to start over I was on level 1700.

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Creative_Elsa

Hi @Joseph45, you are doing a great job of responding to the players here. You might want to consider becoming a King Superstar.

Hi @MzD, please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

Joseph45

I’m so sorry you lost all your level progress. It sounds like you put a lot of hard work into that game. If you would like to get those recovered without Facebook, you should contact King Customer Care with detail about what level you were on, and see if they can fix it. After that, you should register to the kingdom connect with your new email address. Hope this helps you recover your lost progress! Keep crushing on!