Can't use my 20 friend lives.

MoiCanada · February 17

I have 20 friends lifes but I get them. My envelope is open but refuses to let me use 5 at a time. I can only use the lives that are sent to me one or two at a time. I updated Candy Crush. Help please and thanks!!

kiara_wael · February 17

Hi and Welcome to the King Community

The inbox and capacity of sending Lives between friends will shortly be updated.

Please find all information on how it works and if you have any thoughts or comments, please post it here:

MoiCanada · February 18

I have the updated version. Right now I have 20 friends lives ready to use but my envelope will not open and let me use them. I understand the process. I send out lives to my friends but I can't get to use mine. The envelope will not allow me.

PummyRaj · February 18

https://community.king.com/en/candy-crush-saga/discussion/comment/2969225#Comment_2969225

Hello @MoiCanada🤗 A Warm Welcome to our sweet King Community!

Can you please show me a screenshot after opening the Envelope in your game?

You can click on the 2nd icon located in the bottom left corner of the comment box.

MoiCanada · February 18

My question is not answered. Thanks

MoiCanada · February 20

https://community.king.com/en/candy-crush-saga/discussion/comment/2969230#Comment_2969230

I left a photo in the above answer of Candy Saga. I'm still having issues.

PummyRaj · February 20

https://community.king.com/en/candy-crush-saga/discussion/comment/2971375#Comment_2971375

Hello @MoiCanada🤗

Do you see the "Envelope" icon at the top left corner of the screen? Please click on to open the Envelope, then take a screenshot!

Thank you🍫🍫

MoiCanada · February 20

You keep asking for photos and I have posted two regarding I can't add my 20 lives.Please check my repliess.

MoiCanada · February 20

This is the 3rd. photo.

PummyRaj · February 21

https://community.king.com/en/candy-crush-saga/discussion/436489/i-have-posted-a-photo-2-times

Hello @MoiCanada🤗 I am sorry for the inconvenience.

You are saying that you are not able to add 20 lives, but the map screenshot you are posting shows me that you have a "greyed" out Envelope - which means, you do not have any saved lives!! That's why, I need to see "which" lives you are talking about!

I have taken a screenshot from my game. Can you please take a look at this image⬇️

Are you talking about the number where it says 20/20 (that is marked with the Blue arrow)?

OR are you talking about the other number where you see 12/200 (that is in Green Square)?

MoiCanada · February 21

https://community.king.com/en/candy-crush-saga/discussion/comment/2972779#Comment_2972779

I'm having a hard time getting people to realize I have 20 lives saved but the only time I can open the envelope is if someone asks for a life or gives a life. At the moment the envelope is open and I have 20 lives but can't get them to use. I have tons of friends and send out lives to friends every night.I can't take a photo now because the envelope is open and I can't get to my life. Thanks

Can't use my 20 friend lives.

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