Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

Removed all my boosters 😠

I opened the game today in my galaxy j1 and I found myself in level 1 and without boosters that I have won during the more than 6 years that I am playing. They have taken me to level 4008 with a lot of effort. I have been winning the planets competition for weeks, I am on the last planet, when I reached the 4000 level they gave me the complete aid package. the piñata and the saucer included, even publish in my ig account my joy to reach that level (@ noorquinn9) and now I have NOTHING!

To join the Conversation:

Comments

medio67

Progress was saved not boosters

Creative_Elsa

Hi @medio67, did you also lose your progress or just the boosters?

medio67

Same thing happened to me, Out Of Luck

Creative_Elsa

Hi @noorquinn,

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.

Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

Comments

medio67

Progress was saved not boosters

Creative_Elsa

Hi @medio67, did you also lose your progress or just the boosters?

medio67

Same thing happened to me, Out Of Luck

Creative_Elsa

Hi @noorquinn,

Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact