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The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
https://soporto.king.com/contact
Make sure that you choose "Problems with purchases" and then "Unsuccessful purchase". That way it will go to the right area.
Give them a brief description that you tried to purchase the extra moves and you never got the extra moves because the game froze. They can go into your account to check your purchases.