Video not playing for bonses

Blacklr · December 2018

Hello,
To win bonuses and play video is not working. The curtains open but the video does not play and I do not receive any bonus candies. It is making it hard to pass some levels without this help.
Can anyone help please.

_Elsa_ · December 2018

Hi @Blacklr, I have seen a couple of other players reporting this. I am going to elevate it to the Community Manager.

Blacklr · December 2018

Thank you I will appreciate. The problem is taking away the enjoyment of the game and if you can do anything to help I will appreciate. Robyn.

_Elsa_ · December 2018

Hi @Blacklr, I just heard back from the Community Manager and she said that the studio is aware of this and they are looking into this. It's only affecting a small number of players.

Blacklr · December 2018

I hope we can fix the problem ... thank you 🙏

pacer25jones · January 2019

I am not getting any video bonuses despite deleting and reinstalling app. Had this been addressed yet?

_Elsa_ · January 2019

Yes @pacer25jones, it was addressed to the studio a couple of weeks ago and we are all waiting for a resolution. In the meantime, have you ever played the Sugar Drop Challenge? You can win up to 13 free boosters every 8 hours. Read more about it here: https://care.king.com/en/blog/article/candy-crush-sugar-track-is-here and if you want some of the best levels to play the sugar drop challenge check it out here: https://candycrushsagaallhelp.blogspot.com.es/search/label/Sugar%20drop%20challenge

Don't wait for the video to start working because you only get 1 booster so try the sugar drop instead for up to 26 free boosters daily. Yesterday I got 5 gold bars with the sugar drops.

JEWELYS · February 2019

Videos were working a couple of days ago for me but stopped like others reporting. Reinstall made no difference. Black screen with x...

Video not playing for bonses

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