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Lost all Candy Crush progress when syncing with facebook

Globb
Globb Posts: 3

Level 1
in Support

After trying to sync with facebook, I've lost my previous avatar and all my levels (2877!) and gone back to Level 1.  3 years' progress down the drain! I didn't have a facebook app until today so I seem to have no fall-back.  I'd be really, really grateful to know how to restore the previous position - so close to finishing.  To make things worse, my iPad shows no back-ups ever made on iCloud, which I assumed was automatic.

Thank you.

Best Answer

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Hi Albert- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Answer ✓

    Hi Albert- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

  • Dinkey_Marbles
    Dinkey_Marbles Posts: 1

    Level 1

    Hi Albert- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

    I also need help. I did not sign up with an email but when I went to sync my Facebook account with my candy crush I lost all of my data. I was at level 800. I am extremely disappointed. Is there any way to fix this.
  • moiraj82
    moiraj82 Posts: 1

    Level 1
    Same problem!  Please help
  • Cezdiamond
    Cezdiamond Posts: 6,497
    Hi everyone! 
    We no longer handle progress problems on the community for data reasons, please see our guide here on how to restore your progress :) 

    Thanks! 
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