Lost game progress

pipple05 · December 2018

lost my game progress (lvl 951) when the game had an update. How do I get it back???

Cezdiamond · December 2018

Hello @pipple05 please see our full guide here

If the steps do not help you, there is information at the bottom explaining how to contact the team who can help you with this.

Thanks!

firebombmarkus · December 2018

Hi @pipple05 Welcome to the Community and thanks for writing! Follow the steps from this link and see if it helps https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest

Please let me know if you find a solution. If not, we will go further. Have a great day!

_Elsa_ · December 2018

I would like to add a comment to this @firebombmarkus if you don't mind.

@pipple05, are you playing the game through Facebook or the Kingdom because they save your progress on the server. If you haven't been playing through either one of them, I suggest that you start a Kingdom account by following the steps on here: https://community.king.com/en/candy-crush-soda-saga/discussion/244236/what-is-the-kingdom

I have stopped using Facebook and only log in with the Kingdom now - less glitches!

Cezdiamond · December 2018

Thanks all!

@pipple05 did you get your progress back on track?

pipple05 · December 2018

Still haven’t got my progress back, so I started again got to level 300 and the app froze again and now won’t open. Super sad

Cezdiamond · December 2018

Hello @pipple05 please see our full guide here

If the steps do not help you, there is information at the bottom explaining how to contact the team who can help you with this.

Thanks!

Lost game progress

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