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Why can’t I buy anything??
Hi and sorry for the delay on getting back to you but is this still an issue?
I've checked with our Support Team and all seems to look good from our side. Has there been any updates made to your device lately?
It didn’t work.
Can you try disconnecting the game from your Facebook or King account, then close the game app and restart your device?
Once done, connect the game app back to your Facebook or King account and give it another try.
It says connection error. Real money. I e played for years and this has only been a problem recently. And yes, on an iPhone.
Hi and welcome to the Community 😀
What happens when you're trying to make a purchase? Do you get any error message? Are you using Gold bars to make purchase or real money?
Do you play on mobile device?
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
