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Can I delete the app and reinstall it and not lose progress? King account says I’m logged in.

jill3578
jill3578 Posts: 11

Level 2

states no internet connection, but I am connected.  Cannot claim rewards.

Answers

  • _Elsa_
    _Elsa_ Posts: 37,350
    Hi @jill3578, if you are playing on a mobile device and you uninstall the game you are going to lose all your lives and boosters.  If you are playing the game through Facebook or the Kingdom then your progress is saved on the server so deleting the app and reinstalling shouldn't make you lose any progress. 
  • jill3578
    jill3578 Posts: 11

    Level 2

    I am playing on an iPad and on a king account.  So, I won’t lose any levels if I delete and reinstall app?  This issue has been going on for a week.  Thanks for your help.
  • _Elsa_
    _Elsa_ Posts: 37,350
    No you should not lose your progress if you are playing through the Kingdom but you will lose your lives and boosters.
  • candycrushbroken
    candycrushbroken Posts: 1

    Level 1

    Someone I know was on level 700 and something and her phone deleted it over night. All of her games are gone and it took her years to get there. why does this happen on phones?
  • Ashiyathakur1234
    Ashiyathakur1234 Posts: 1

    Level 1

    What means Playing on kingdom account?
  • Werner_Cichy
    Werner_Cichy Posts: 30,154
    edited July 2019
    You can play with your mail address and password directly from the game at king.com

    You ensure your progress when you have registered, see link

    @Ashiyathakur1234
    https://community.king.com/en/candy-crush-saga/discussion/250548/how-do-i-create-a-kingdom-account?fbclid=IwAR1f91TsAm_ozx81f2lMElBkjlL-jS2yg71JWlbFyLl8Q7yUPg0WpLKi-NU#latest
  • Jim_Piere
    Jim_Piere Posts: 27

    Level 3

    FANTASTIC 5  is greyed out on my mobile app.  I keep getting points, but nothing adds up.  I just played 30 games and still says zero
  • appslivyp
    appslivyp Posts: 2

    Level 1

    Not true...just uninstalled and reinstalled reconnected to Facebook....STILL don’t have unlimited lives I lost ALL my boosters and ALL the extra lives in my messages friends had given me

  • Freddy_
    Freddy_ Posts: 68,477

    @appslivyp unlimited lives are mobile only not facebook app. and fb app if you sign in through fb or king accounts does keep all your data.normally only time you lose them if your on mobile device as they are stored on phone and not king servers

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