Candy Crush Saga

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Cannot move on to the next level

King_admin

This discussion was created from comments split from: Customer Care Supervisor / Game Issues.

Welcome! 👋

Comments

King_admin

This discussion was created from comments split from: 15493 Give up.

King_admin

This discussion was created from comments split from: Customer Care Supervisor / Game Issues.

zübeyde_

Hello. I am waiting at level 15696. I think you won't solve the problem of not being able to move on to the next level after finishing a level in the game. I won't wait for you to solve it in vain. I'll find another game.

zübeyde_

I'm at level 15696 and I can't progress. They stopped the game. They don't solve the problem.

zübeyde_

I completely agree with you. The problem is not solved and it is said to be answered. I cannot see what answer they gave. If they're not going to solve the problem, why does the community exist?

King_admin

This discussion was created from comments split from: Customer Care Supervisor / Game Issues.

zübeyde_

Hello. It happened about two weeks ago and you solved this problem. But it happened again 2 days ago and I can't move on to the next level. When the level I play ends, I can't move on to the next level, the game freezes. 15696. I am at the level. I hope you solve this problem again. Thank you.

King_admin

This discussion was created from comments split from: Customer Care Supervisor / Game Issues.

zübeyde_

Thank you for your attention. But the problem is still not solved. I still can't go to the next level and I tried it on another phone and it was the same again. I guess King doesn't want me to play

zübeyde_

Hello. I don't understand why they don't care about the game problems. The problem occurs on both the computer and the phone. I am at level 15696. I think they don't want me to progress any further. I don't want to quit the game, but they want me to quit.

zübeyde_

my phone is android
latest version.my computer is windows 10

zübeyde_

Hello. Same problem again. After confirming a level in the game, I cannot move on to the next level. The screen goes black and freezes.
This happens on both computer and phone. You fixed this problem before. Now it's happening again

Comments

King_admin

This discussion was created from comments split from: 15493 Give up.

King_admin

This discussion was created from comments split from: Customer Care Supervisor / Game Issues.

zübeyde_

Hello. I am waiting at level 15696. I think you won't solve the problem of not being able to move on to the next level after finishing a level in the game. I won't wait for you to solve it in vain. I'll find another game.

zübeyde_

I'm at level 15696 and I can't progress. They stopped the game. They don't solve the problem.

zübeyde_

I completely agree with you. The problem is not solved and it is said to be answered. I cannot see what answer they gave. If they're not going to solve the problem, why does the community exist?

King_admin

This discussion was created from comments split from: Customer Care Supervisor / Game Issues.

zübeyde_

Hello. It happened about two weeks ago and you solved this problem. But it happened again 2 days ago and I can't move on to the next level. When the level I play ends, I can't move on to the next level, the game freezes. 15696. I am at the level. I hope you solve this problem again. Thank you.

King_admin

This discussion was created from comments split from: Customer Care Supervisor / Game Issues.

zübeyde_

Thank you for your attention. But the problem is still not solved. I still can't go to the next level and I tried it on another phone and it was the same again. I guess King doesn't want me to play

zübeyde_

Hello. I don't understand why they don't care about the game problems. The problem occurs on both the computer and the phone. I am at level 15696. I think they don't want me to progress any further. I don't want to quit the game, but they want me to quit.

zübeyde_

my phone is android
latest version.my computer is windows 10

zübeyde_

Hello. Same problem again. After confirming a level in the game, I cannot move on to the next level. The screen goes black and freezes.
This happens on both computer and phone. You fixed this problem before. Now it's happening again

Recent Announcements

🎉Let's Celebrate all Candy Crushers Born in January 🎂
Happy Birthday to all the CCS candy crushers who were born in January! @Arfatalmkhlafy30 @DaveOlamipo @mags94 @Molly9 @Nan_68 @Dawson1968 @Ericapereira @EnergizerBunny @DayMelloMelloMello @Kazza-3 @mamalagana4 @candymaster10 @crystalf308 @Palash_Sarma @whatlaralikes @Myalle @Daniele1982 @grace76 @conf3tti @Cas3975 @Faheem…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…

Quick Links

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🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…

Active Discussions

Newly Released Levels! Share your feedback on the latest episode 21 186 - 21 245
New levels are here to keep the fun going! Levels 21 186 - 21 245 have been released now. Happy playing 🤩 Reminder: Keep comments focused on feedback for these levels. If you have any issues, please visit the Support area for help. 🌶️🍭 What’s Hot in Candy Crush
Snake level
Can i replace the snake levels as i have phobia of them. Such a shmae i have spent so much monney and years on candy crush only for them not to consider phobias. I wonder if they would put spiders. Its like they dont care.
Güçlendirici sarı top
Merhabalar günde 3 defa gelen sarı güçlendirici top şimdi haftada 2 defa geliyor arkadaşıma her gün geliyor bu sorunu çözer misiniz
Let's share New Year's Eve memories!
A few years ago, when I was very active here in the community, I created some messages for New Year's Eve. Below is the image that I used. Now that the New Year is just a day away, how about we share whatever with your friends here in the community. I will start this off ……… below with a quiz. How many of these country…
🎉FINISHED: Join the Milestone Challenge to win a booster and some gold!💰
Attention all Candy Crushers - in celebration of Candy Crush Saga reaching the 21,000 level milestone - for this contest you must replay your most recent milestone and win it with 3 stars (gold or sugar - it doesn't matter) 👉RULES: Post a screenshot of your game map, showing your avatar and where you currently are in CCS.…

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.