Candy Crush Saga

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wont connect to internet on my IPhone

Hi, I have been playing this game on my IPhone for years but in the last 3 days it will not connect to the internet,

I have an IPhone 14 on version 17.3. I have tried disconnecting and re connecting internet, turned phone off and on, everything that was suggested in your help but not working.

do you know what else i can do I am on level 4956 and have been playing every day for the last 628 days

I dont want to loose where I am up to. Please Help

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bearwithme

https://community.king.com/en/candy-crush-saga/discussion/443493/wont-connect-to-internet-on-my-iphone

Hi I am sorry you are having this issue, you are the second player who has reported a similar problem. I will make sure it gets reported to the studio as soon as possible.

The game was just updated to version 1.275.0.3, make sure you have the latest version and also clear your IPhone cache. Also the IPhone was also recently updated to version 17.4.1.

I am having no issues with my game, but will make sure the studio is aware that several players are having problems connecting to the internet.

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

@bearwithme

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

@bearwithme

Accepted answers

All comments

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

@bearwithme

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

@bearwithme

bearwithme

https://community.king.com/en/candy-crush-saga/discussion/443493/wont-connect-to-internet-on-my-iphone

Hi I am sorry you are having this issue, you are the second player who has reported a similar problem. I will make sure it gets reported to the studio as soon as possible.

The game was just updated to version 1.275.0.3, make sure you have the latest version and also clear your IPhone cache. Also the IPhone was also recently updated to version 17.4.1.

I am having no issues with my game, but will make sure the studio is aware that several players are having problems connecting to the internet.

Welcome! 👋

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