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For the second time I buy a package and it won't go to my game account. How do I get my package or my money back? I paid for pix
Hey there @cobo1972!
As per this Help Centre article, PIX is currently not supported as a payment option on Google Play. To change this payment option you can read more about it here on Google Play support.
If you're unsure if you have been charged or not you can check this link to Google Play.
If you are still unsure if a specific purchase has been received, please get in touch with our Player Support team. Include the receipt for the transaction in question, and they’ll gladly double-check this for you.
You can contact our support here.
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
