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Hi there. Hope you can help. It's happened twice this week where I use 10 gold bars to purchase extra moves for example should get 90 moves and I am only issued 5 moves. Thank you.
Hi there and I'm sorry to hear that! It depends a bit on the platform, so if you can tell us what type of device you're playing on we can help!
Otherwise you can look at these articles to see which one helps you:
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
