Candy Crush Saga

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I'm on level 559 and my ingredients are not coming down despite clearing all the licorice.

I'm creating colour bombs, striped candies, etc. I must have tried about ten times. I'm on the verge of quitting as I can't progress but don't want to. Help!

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crankinbeat

Hello people:

I’m having the same exact issue myself. It’s only been today (1-10-19) that I’ve experienced this. I played several games at this level yesterday, and I was seeing the ingredients. I came very close to winning, but of course didn’t as I had to try again today.

Also, I’m using an Apple iOS device (iPhone) and maybe we all are using this same platform as well, so maybe this is part of the issue?

In all of my many years of playing CC (and I only started up late this year after not playing for 3-4 years), I’ve NEVER seen any kind of weird glitch like this happen (99% of the time it’s been on an iPhone or iPad).

It’s bad enough that CC now has less moves for most levels compared to years ago (that’s why many YouTube CC help videos from 2013-16 have WAY more moves, lol), but at least this was intentional in the various King/CC iOS Apple updates I think starting in 2018 or so (Android probably had the same updates and so-called “improvements”).

A few questions:

Is everyone using an iOS Apple device (iPhone or iPad)? Or are people also using Android devices or computers/PCs?

And if on Apple/iOS, are you updated to the latest version? (I am myself).

That said, it must be a server issue (?) because again, level 559 was *fine* yesterday.

enrobso1968

All the above is happening

amandamnhz

Same here

Tigger04grl

Having same issue I have wasted moves, specials, and spent a lot of money even to try and finish level. Spent hours and nothing is dropping. Tried emailing support all they did was refer me to YouTube. But it’s not helpful. Clearly a technical issue the company isn’t aware of to fix.

kprice77

I'm having the same problem burned through all my boosters and and tried about 15 times nothing drops!

kaylynne

I'm having the same problem with this level 559 fruits dont fall down please fix it

Bonsai25

Having the same issue. Burnt through about 20 lives trying but not one ingredient is dropped. PLEASE HELP

berk

Having exactly the same trouble here. I don't know if it helps but i took screenshots of last 5 movements from the level. No nuts or cherry at sight and none are comming down.

Accepted answers

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berk

Having exactly the same trouble here. I don't know if it helps but i took screenshots of last 5 movements from the level. No nuts or cherry at sight and none are comming down.

Bonsai25

Having the same issue. Burnt through about 20 lives trying but not one ingredient is dropped. PLEASE HELP

kaylynne

I'm having the same problem with this level 559 fruits dont fall down please fix it

kprice77

I'm having the same problem burned through all my boosters and and tried about 15 times nothing drops!

Tigger04grl

amandamnhz

Same here

enrobso1968

All the above is happening

crankinbeat

Hello people:

Also, I’m using an Apple iOS device (iPhone) and maybe we all are using this same platform as well, so maybe this is part of the issue?

A few questions:

Is everyone using an iOS Apple device (iPhone or iPad)? Or are people also using Android devices or computers/PCs?

And if on Apple/iOS, are you updated to the latest version? (I am myself).

That said, it must be a server issue (?) because again, level 559 was *fine* yesterday.

tervang93

I'm having the same problem. i have never had this happen to me before in a level. im sure its a bug issue with the update. we should all contact their support

amandamnhz

crankinbeat said:

Hello people:

I’m having the same exact issue myself. It’s only been today (1-10-19) that I’ve experienced this. I played several games at this level yesterday, and I was seeing the ingredients. I came very close to winning, but of course didn’t as I had to try again today.

Also, I’m using an Apple iOS device (iPhone) and maybe we all are using this same platform as well, so maybe this is part of the issue?

In all of my many years of playing CC (and I only started up late this year after not playing for 3-4 years), I’ve NEVER seen any kind of weird glitch like this happen (99% of the time it’s been on an iPhone or iPad).

It’s bad enough that CC now has less moves for most levels compared to years ago (that’s why many YouTube CC help videos from 2013-16 have WAY more moves, lol), but at least this was intentional in the various King/CC iOS Apple updates I think starting in 2018 or so (Android probably had the same updates and so-called “improvements”).

A few questions:

Is everyone using an iOS Apple device (iPhone or iPad)? Or are people also using Android devices or computers/PCs?

And if on Apple/iOS, are you updated to the latest version? (I am myself).

That said, it must be a server issue (?) because again, level 559 was *fine* yesterday.

I'm using android and the problem appeared today

qqq

Me too 😡

Tigger04grl

I am actually using both android and apple software and both having same issue w different devices.

jrcoffey

Yep I'm having the same issue on an android

JustPlaying

Hi Everyone

This issue has been flagged for the CMs to look into. We should hear from them soon

telly12

Same thing happened to me wasted 5 lives on this level. Glad to know I’m not going crazy lol 😂

nikkijames

Same issues with that level

crankinbeat

Thanks to the people that saw my post and mentioned what kind of device they were using (it’s confirmed to be affecting **both* Apple and Android). I wonder if people using PCs/Computers are having the same issue? (If I have time, I’ll try on my PC, but I may not have access for a while).

I wonder if King will give us some “lives” or free boosters if this issue is resolved? (I’m somewhat optimistic that it will be resolved, but it’s hard to say, as I’ve NEVER experienced anything like this TBH). After all, we’ve all used up many, many lives and/or boosters since this glitch started (myself included).

depickett99

Same problem here. It’s really messing up my progress.

katvera88

I'm having the same issue and I'm using an android. This was my first day reinstalling the game after a few years. I even purchased some gold bars which I kind of didnt understand at first (it wasn't a thing before). Not only did I waste my time but I also wasted money...I have video screenings of me playing and no ingredients falling as proof!! I'm about to uninstall AGAIN FOR GOOD!

angela_austin117

I’m also having this problem on this level. So much for my unlimited lives for an hour. I’m very frustrated. I’m using iOS 12.1.2.

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