Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
🍫 KitKat Scavenger Hunt! 🍫 - Join HERE and a chance to Win Color Bombs
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
🍫 KitKat Scavenger Hunt! 🍫 - Join HERE and a chance to Win Color Bombs
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
🌡 Top That!
Comments
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Hello @vpollard26🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are missing some Gold Bars!!
From which event did you win those 25 Gold Bars? After winning, did you make sure that they have reached your game? How long has been since you won that 25 GB?
Have you tried any troubleshooting steps?
If not, please try —> (1) close the game — shut down your device and turn it back on after 5 minutes — reopen your game app and see if the missing GB came back;
(2) Log out of the game — close the App — restart your device after shutting it down for 5 minutes — reopen the app and log back in — check if your Gold Bars have returned.If nothing helped, please reply back and let me know 🍫🍫
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Oh!! Thank you for clarifying that you won the 25 GB from "Top That" event.
Multiple players are complaining about this issue and it is not just you. I will report this issue to our Community In-charge.
In the meantime, please send a complaint to the King Player Support team. You can do this directly from your game or by using this link —>
Can you tell me which device you are using?
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🙁 Not really enjoying it, it could be better.
Hi there @QueenB 🌼
I'm halfway thru level 22 and I think I have to quit. Too much! I've played over 200 levels (gold pins) to get here. I don't cheat, only play one account so now on level 15260. Can't imagine trying this if players can't pass levels.
They need to allow more time or offer an opportunity to get a "doubler" or "X10" boost.
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Hello @Lollypop🤗 A Warm Welcome to the King Community!
Were you supposed to receive those 25 Gold Bars from "Top That" event?
If so, we have received multiple complaint about this issue!! Please wait till tomorrow and I will inquire with out Community In-charge and get back to you.
I will get back to you after I have an update🍫🍫
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Hello @Sandy_Chow🤗 A Warm Welcome to the King Community!
This is an issue that is affecting multiple players! I have reported to our Community In-charge. But, they will be able to check it only tomorrow as they live overseas and it is not morning yet for them.
If you would like to wait till tomorrow to get an update, please do so! If not, you can try to send a complaint to the King Player Support team using this link —>
If you have any further questions, please type below🍫🍫
