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Heilko1970

Hi,my son is playing jelly saga on his i phone....level 3872.Since 4 th of May the advertisements stopped.He have Autisme and this problem makes him very angry every morning.

Who can tell me how to solve this and what can be the reason.King dont answer all my questions...please help us.

Greetings heilko

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kiara_wael

Hi and Welcome to the King Community

This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Jelly Community

@Princess_Jessica

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Heilko1970

Thx ...customer support give no answer on all my request..i send more than 10.

Princess_Jessica

https://community.king.com/en/candy-crush-saga/discussion/451246/advertisement

Hello and welcome to the community 👋 as for the advertisement I'm sorry this issue has occured. I have never had the opportunity to do the ads for extra. Its due to the A and B test group that sometimes we have it then it's gone. Everyone can't get this at once so sometimes in order for another player to get to try this it's taken away from one player to let another that has never had it try it out. I hope this makes sense and helps. You can contact our customer support and explain and maybe they can help you get it back for him 🤗

kiara_wael

Hi and Welcome to the King Community

This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Jelly Community

@Princess_Jessica

Accepted answers

kiara_wael

Hi and Welcome to the King Community

This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Jelly Community

@Princess_Jessica

All comments

kiara_wael

Hi and Welcome to the King Community

This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Jelly Community

@Princess_Jessica

Princess_Jessica

https://community.king.com/en/candy-crush-saga/discussion/451246/advertisement

Heilko1970

Thx ...customer support give no answer on all my request..i send more than 10.

Welcome! 👋

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Recent Announcements

Blue Candies not getting counted on new levels! Edited by CM: Under Investigation!
Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…