Can't use gold bars

Shenifa9226 · May 29

I can't use my gold bars to buy anything or buy more moves. I keep getting an error that says connecting to store but nothing happens

halo_246 · May 29

I'm having the same exact issue, are there any solutions?

Alienscar · May 29

Is this a recent change @Shenifa9226 or have you never been able to use your gold bars.

If you are using a Huawei device then you can't access the Google Store.

Shenifa9226 · May 29

https://community.king.com/en/candy-crush-saga/discussion/comment/3074139#Comment_3074139

A couple weeks ago, I had lost all my gold bars in an update or something to the game. Maybe it's connected to that because once I got my gold bars back, I lost the opportunity to use them.

Alienscar · May 29

Thanks for the info @Shenifa9226 and I do remember all the complaints about missing gold bars.

Are you seeing a message like the one shown below?

Shenifa9226 · May 29

https://community.king.com/en/candy-crush-saga/discussion/comment/3074225#Comment_3074225

No, I'm seeing this. I currently also have no events.

Screenshot_20240529_122629_Candy Crush Saga.jpg

Screenshot_20240529_122854_Candy Crush Saga.jpg

Shenifa9226 · May 29

I also just realized my friends are all gone. So I can't ask them for lives. 😭 What is happeningg

Alienscar · May 29

Do you play through Facebook @Shenifa9226

Shenifa9226 · May 29

https://community.king.com/en/candy-crush-saga/discussion/comment/3074465#Comment_3074465

No, through the app

Alienscar · May 29

Thanks @Shenifa9226

To be honest connection issues similar to what your screenshots show have been going on for years and as far as I know there is no easy fix.

Here are some things you can try.

Turn off your WiFi and connect to the internet using mobile data instead. Open your game and see if you can use the store.

Clear the app cache and restart your device.

If none of that works I am afraid that all you can do is contact King Player Support and see if they can help you.

I currently also have no events.

Having no Events is another issue that has been going on for quite some time now. The fix for this though is easy and all you have to do is play a level. Once you have completed a level return to your Events screen and your Events should reappear.

Shenifa9226 · May 29

https://community.king.com/en/candy-crush-saga/discussion/comment/3074488#Comment_3074488

Thanks for the help. I have played/won levels but my events have not come back.

I can't invite friends also! Looks like I'll be contacting support

Can't use gold bars

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