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Can’t use my gold bars on my kindle

anngames

can’t use my gold bars on my kindle

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anngames

worked for one game now back to can’t use gold bars and lost all boosters

anngames

Thanks Queen B had to do all the things you suggested and can now use bars but lost all my boosters

QueenB

https://community.king.com/en/candy-crush-saga/discussion/452491/can-t-use-my-gold-bars-on-my-kindle

Hi anngames!

Thanks for letting us know about the issue with your Kindle. Let's see if we can get this sorted out for you. Here are a few steps to try:

Check for Updates: Make sure both your Kindle software and the Candy Crush app are updated to the latest versions.
- Go to Settings > Device Options > System Updates on your Kindle.
- Open the App store, search for Candy Crush, and check for updates.
Restart Your Device: Sometimes a simple restart can fix many issues.
- Hold the power button until the restart option appears.
Clear Cache: This can help if there's a temporary issue with the app.
- Go to Settings > Apps & Games > Manage All Applications > Candy Crush > Clear Cache.
Reinstall the App: If the issue persists, try uninstalling and reinstalling the Candy Crush app. Don't worry, your progress is saved if you're connected to your King account or Facebook.

If you've tried these steps and still can't use your gold bars, please let us know as much as you can about your device and also if you get any error message, take a screenshot and share it with us here so we can have a closer look.

Hope this helps 😃

anngames

thanks

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3074821#Comment_3074821

Thank you for replying back, Ann🤗

Let me try to find out about it and get back to you tomorrow!

anngames

sorry don’t know the answer to those questions my kindle is a few years old but has worked fine up till now

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/452491/can-t-use-my-gold-bars-on-my-kindle

Hello @anngames🤗 A Warm Welcome to the King Community!

Which version of Candy Crush Saga App do you have on your Kindle device? And, is your Kindle device updated with the latest Software?

Please reply by typing below🍫🍫

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/452491/can-t-use-my-gold-bars-on-my-kindle

Hello @anngames🤗 A Warm Welcome to the King Community!

Which version of Candy Crush Saga App do you have on your Kindle device? And, is your Kindle device updated with the latest Software?

Please reply by typing below🍫🍫

anngames

sorry don’t know the answer to those questions my kindle is a few years old but has worked fine up till now

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3074821#Comment_3074821

Thank you for replying back, Ann🤗

Let me try to find out about it and get back to you tomorrow!

anngames

thanks

QueenB

https://community.king.com/en/candy-crush-saga/discussion/452491/can-t-use-my-gold-bars-on-my-kindle

Hi anngames!

Thanks for letting us know about the issue with your Kindle. Let's see if we can get this sorted out for you. Here are a few steps to try:

Check for Updates: Make sure both your Kindle software and the Candy Crush app are updated to the latest versions.
- Go to Settings > Device Options > System Updates on your Kindle.
- Open the App store, search for Candy Crush, and check for updates.
Restart Your Device: Sometimes a simple restart can fix many issues.
- Hold the power button until the restart option appears.
Clear Cache: This can help if there's a temporary issue with the app.
- Go to Settings > Apps & Games > Manage All Applications > Candy Crush > Clear Cache.
Reinstall the App: If the issue persists, try uninstalling and reinstalling the Candy Crush app. Don't worry, your progress is saved if you're connected to your King account or Facebook.

Hope this helps 😃

anngames

Thanks Queen B had to do all the things you suggested and can now use bars but lost all my boosters

anngames

worked for one game now back to can’t use gold bars and lost all boosters

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