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how to sink my game on my iPod to the game I downloaded to iPhone
anntombakian
Posts: 5
Level 2
in Support
I tried to sigh in with my Facebook account but it popped up "Continue as Paul". My name is Ann.
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Answers
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HHacked
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What is HHacked?
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Hello Ann @anntombakian🤗 A Warm Welcome to the King Community!
I have Facebook account, but I log into my games through King account!
Hence, just would like to make sure where do you see the pop-up/message that says "continue as Paul"?
Did you log into the game OR thought it would be better not to log in?
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WWhen some1 tries to log into your account
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I downloaded Candy Crush Saga into my new iPhone 15 plus, click Accept Terms of Use, click Retrieve My Progress, click Continue with Facebook, pops up screen "Candy Crush Saga" Wants to Use "Facebook.com" to Sign in, I click continue and it said Candy Crush Saga is requesting access to: Your name and profile picture, email address and friends list. Also shows "Continue as Paul". When I hit "Edit access" it shows email address "paul_tombakian@yahoo.com" which is my husband email address and I cannot change it to my email address.
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Hello @anntombakian🤗 Thank you for replying back and providing details!
Did you open the game till you see the map? If you did open the map, do you have all the game progress and your profile picture & boosters intact?
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On iPhone when I click continue as Paul it opens a game as new player from tutorial and first level but on my iPod I am in level 14039. On iPod I saved game in Facebook with my email address. On iPhone when I download Candy Crush Saga I need to be able to change email address "paul_tombakian@yahoo.com" to my email address.
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Hello again Ann @anntombakian🤗 Thank you for clarifying!
So, on your iPad, your level progress and the log in details are working properly, right?
I will enquire with our Community In-charge and find out what you will have to do to fix the issue on your iPhone. But, you have to wait till Monday as our Community In-charge team is off for the weekend. Until then, please play the game only on your iPad.1 -
Yes, on my iPod everything works fine.
Thank you
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