Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
If you contact the help desk they'll tell you they know about the issue and they are working on it. If you expect a response from someone who works for King, scroll down to contact and go there abs fill out a form for answers. The community may acknowledge what is going on but they are not the place to actually talk to someone that can give you an answer about situations such as this. This is a more social atmosphere.