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I was buy some gold, but didn't entry yet.. why?
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Best Answer
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Hello @fay4321🤗 A Warm Welcome to the King Community!
I am sorry! Can you please explain a bit more about the issue? Were you charged but, you did not receive the Gold Bars you have purchased?
Which device are you using to play the game?
To reply back, you can type below🍫🍫
Answers
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Hello @fay4321🤗 A Warm Welcome to the King Community!
I am sorry! Can you please explain a bit more about the issue? Were you charged but, you did not receive the Gold Bars you have purchased?
Which device are you using to play the game?
To reply back, you can type below🍫🍫
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Hi @fay4321🤗 Thank you for replying back!
I understood that you were charged but did not receive your Gold Bars! Are you playing an Android device?
A heads-up! The screenshot you have posted above contains your personal details. Can you remove it for your own safety?
Please follow these steps —> In top right corner of your comment, you will see a circle with 3 dots — click on that and you will see "Edit" — click on that button and it will let you to change what you wrote and/or delete the image, etc., -
Thank you for informing that you are playing on Android device. Please follow below steps to send your complaint to the Customer Support team⬇️
- Click on the Pink Cogwheel (Gear icon) located in the top right corner of the game map screen;
- Click on the ? icon in Settings window;
- Scroll down to "My Purchases" and click on it;
- Click on the 2nd option "I haven't received a purchase on my Android device";
- Follow the steps & information provided there.
If you have further questions, please let me know🍫🍫
