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I've lost my 100 gold bars by winning 16 games in a row.

111victor

I've lost my 100 gold bars by winning 16 games in a row. When I clicked on claim button, it said something went wrong and I didnt get anyting. Please help thank you so much!

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111victor

https://community.king.com/en/candy-crush-saga/discussion/comment/3085983#Comment_3085983

Gotcha, Im going to try it instead of asking here. Thank you for your help!

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/comment/3085986#Comment_3085986

Good morning

All is well. I had it postponed straight after Candy Crush.

wish a good day🌻

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3085271#Comment_3085271

https://community.king.com/en/candy-crush-saga/discussion/comment/3085230#Comment_3085230

Did not receive either of your tags, ladies!!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/454040/ive-lost-my-100-gold-bars-by-winning-16-games-in-a-row

Hello @111victor🤗 A Warm Welcome to the King Community!

That is really a Jelly Jackpot!! But, I am sorry to hear that you did not receive the Gold Bars😕

If you are still waiting on your reward, you will have to contact King Player Support team as this Community team does not deal with missing rewards!

Looks like you are using an Apple device! So, you can send your complaint directly from your game by following below steps⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of the game map screen;
Click on the ? icon in the Settings window;
Scroll down till you see "Events" and click to open it;
Look for "Candy Royale" and click on it;
Check if there is any information about missing reward. If not, scroll down all the way and click on "Contact Us";
Fill the form and send your complaint.

If you have any further questions, please type below🍫🍫

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/454040/ive-lost-my-100-gold-bars-by-winning-16-games-in-a-row

Hello and welcome to the community 👋

This is a CCS issue. No worries! I'll tag our CCS moderators to get you some help 🤗

CC: @kiara_wael @bearwithme @PummyRaj

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3085235#Comment_3085235

That doesn't matter. I have already reported that
it has to be postponed. All is well. It's a good thing I play several
games.

Nikolaos_Prodromidis

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3085230#Comment_3085230

Thanks Peggy, I didn't understand that this post was referred to Candy Crush Saga, because I opened it on my PC and the image was extremely stretched!!

Now I see that it is a Candy Vrush Saga screenshot!! 😉

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/454040/ive-lost-my-100-gold-bars-by-winning-16-games-in-a-row

Hello and welcome

What you mean is the royale game to get GB with 16 levels. This one is from Candy Crush.

You're here in Candy Jelly and there's nothing like that. It would be nice if we had it.

This has to go to Candy Crush. I mark the Candy Crush mods.

@bearwithme @PummyRaj @kiara_wael

Nikolaos_Prodromidis

Hi @111victor and welcome to our Community!

I am sorry that you lost 100 gold bars! I tag a moderator to help you! @Princess_Jessica