Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

how to restore all the level progress in candy crush saga.I was not connected to facebook.

I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281

Accepted answers

Cezdiamond

In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.

One thing however is for sure: You do not want to lose your levels.

Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.

The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!

If rather play connected to Kingdom, you can find the option from the in-game settings.

As you keep making progress in the game, keep the game connected to the same Kingdom or Facebook account and you will be saving it automatically.

Problems with retrieving your saved game?

Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.

Select this option if you are playing on an Android device

Select this option if you are playing on an Apple device

Didn't save the game? Is it too late?

If you're moving onto a new device make sure to check out our tips here on how to do it successfully.

If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.

What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"

Now you're all set and ready to go!

Cezdiamond

Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

All comments

Cezdiamond

In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.

One thing however is for sure: You do not want to lose your levels.

The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!

If rather play connected to Kingdom, you can find the option from the in-game settings.

As you keep making progress in the game, keep the game connected to the same Kingdom or Facebook account and you will be saving it automatically.

Problems with retrieving your saved game?

Select this option if you are playing on an Android device

Select this option if you are playing on an Apple device

Didn't save the game? Is it too late?

If you're moving onto a new device make sure to check out our tips here on how to do it successfully.

If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.

Now you're all set and ready to go!

Rayan

I'm currently experiencing the same problem! I don't think I had an account before, so I clicked "login with facebook" to save my progress (I was at level 350), it went to level 1. When Iogged out of facebook, it went back to level 1! Please help me!

mercerik

@briandat

You could GO BACK and REPLAY the LEVELS without RE-SETTING. Why RE-SET?

briandat

is there any way to reset Facebook progress? My sister used my phone to play and has now started on her own iPad... I would like to play it from the beginning. I emailed support but was not answered.

firebombmarkus

Hi @Jayme99 and welcome to our Community 😊 I am sorry this has happened to you. But don't worry, we can retrieve your progress together. Just follow the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Have a wonderful day 🤗

Jayme99

I recently had to delete the app and reinstall it and it didn’t save my progress when I signed in with the same email it said I was on level 11 when really I’m almost on level 800. How do I get it back?

PummyRaj

Hello @Mandar, @nedwards0628, @Raaz, @paulenss, Hearty Welcome to you all to the King Community where you can seek help in any of the King Games' sections.

First of all, I would like to apologize for delayed response. There are few links created by the Community Managers to help us in such situations. Not sure if those links are helpful when we are not connected to Kingdom or Facebook account, but, worth a try

I would suggest all of you to please follow this link to retrieve your progress -- https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

Please post back the result by tagging me with @ and my name, just like how wrote your names above.

Thanks a lot for your patience

paulenss

Hi!
Same problem here, not logged into FB or King account. My progress was reset after signing with Facebook. Help!

Raaz

Hi there !
Please help me i was on level 624 and now dnt know how my progress is lost. Please help me as ASAP m addicted of this game. Thanks,

nedwards0628

I need to add, I lost it before I could back it up.

nedwards0628

I was on my tablet at level 1168 with two gold bars. I Lost all of my progress. Is there any way to get it back? Please help!

Mandar

I am playing at 375 but unfortunately my mobile get reboot plz give solutions.

Monii

Hi!
Same problem as many other people, not logged into FB or King account. My progress was reset to level 1 today, didn't do anything.. Would be nice to get back to Level ~750 i have played this game for two years now and had to start from zero once already because my phone died

pls help @Cezdiamond !

slgjibesh

Hi, I have lost all my progress to candy crush because of my device change, but I have played candy crush logged in under my facebook account. After logging in with my facebook id it currently back to level 1 from level 1000+, please help!

JRay

Hi @Cezdiamond! I encountered the same problem too. Lost all my progress when i created a new fb account. Thing is, i was not able to register my candy crash saga thru email. I was at 3020+ something and all was gone and im back at square 1. Please help me with it. Thanks. Lost progress.

pblears

I cant watch bonus video to gain extra boosters, the curtains open on the video then just a blank screen with an exit cross in the top right corner. Any suggestions?

10AJ

I was playing on my Fire tablet, not logged in to either Facebook or King, and the screen went black. When I restarted the app, I started at Level 1! I have since created a new King account and have logged in with that. Can you help restore me to Level 170 and 6 gold bars?

cassatpona

Greetings
i have the same problem that started about a month ago and I left it to sort when I was back.
i was at level 3800 something and now I have gone back to level 1
please could you let me know how I can get back to my level and any colour bombs/UFOs (I think I had 3 UFOs).

please help.
kind regards

Jennieofoks

Manish_Bhatia said:

I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281

jonesy1980

I’ve lost all progress on candy crush today as I signed into FB with a new account. I was on level 2089? Could someone please help?!?! Thanks

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Cezdiamond

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

Cezdiamond

In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.

One thing however is for sure: You do not want to lose your levels.

The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!

If rather play connected to Kingdom, you can find the option from the in-game settings.

As you keep making progress in the game, keep the game connected to the same Kingdom or Facebook account and you will be saving it automatically.

Problems with retrieving your saved game?

Select this option if you are playing on an Android device

Select this option if you are playing on an Apple device

Didn't save the game? Is it too late?

If you're moving onto a new device make sure to check out our tips here on how to do it successfully.

If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.

Now you're all set and ready to go!

All comments

10AJ

pblears

I cant watch bonus video to gain extra boosters, the curtains open on the video then just a blank screen with an exit cross in the top right corner. Any suggestions?

JRay

slgjibesh

Monii

pls help @Cezdiamond !

Mandar

I am playing at 375 but unfortunately my mobile get reboot plz give solutions.

nedwards0628

I was on my tablet at level 1168 with two gold bars. I Lost all of my progress. Is there any way to get it back? Please help!

nedwards0628

I need to add, I lost it before I could back it up.

Raaz

Hi there !
Please help me i was on level 624 and now dnt know how my progress is lost. Please help me as ASAP m addicted of this game. Thanks,

paulenss

Hi!
Same problem here, not logged into FB or King account. My progress was reset after signing with Facebook. Help!

is there any way to reset Facebook progress? My sister used my phone to play and has now started on her own iPad... I would like to play it from the beginning. I emailed support but was not answered.

mercerik

@briandat

You could GO BACK and REPLAY the LEVELS without RE-SETTING. Why RE-SET?

Rayan

Cezdiamond

In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.

One thing however is for sure: You do not want to lose your levels.

The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!

If rather play connected to Kingdom, you can find the option from the in-game settings.

As you keep making progress in the game, keep the game connected to the same Kingdom or Facebook account and you will be saving it automatically.

Problems with retrieving your saved game?

Select this option if you are playing on an Android device

Select this option if you are playing on an Apple device

Didn't save the game? Is it too late?

If you're moving onto a new device make sure to check out our tips here on how to do it successfully.

If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.

Now you're all set and ready to go!

Got Booster Wheel Jackpot, But It Didn't Include the 15min UFO
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Why don't I have ads for moves or goldbars
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…