Candy Crush Saga

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Technical

I used my life then my screen greyed out on my iPhone 15. I have enough storage. I have an updated app I shut off my phone deleted the app. Reinstalled still the same thing keeps happening. I also tried on my IPad. This has been going on for four days. What could be the issue?

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QueenB

https://community.king.com/en/candy-crush-saga/discussion/457330/technical

Hi Chrissyoswlt,

I'm sorry to hear that you're experiencing this issue. Since you've already tried some basic troubleshooting steps, could you please provide a bit more information to help us diagnose the problem?

Are you seeing any error messages when the screen greys out?
Does this happen at a specific point in the game, or is it random?
Are you logged into your King or Facebook account in the game?
Have you tried playing the game on another device to see if the issue persists?

Any additional details you can provide will be helpful in understanding the issue better. Thank you!

Accepted answers

All comments

QueenB

https://community.king.com/en/candy-crush-saga/discussion/457330/technical

Hi Chrissyoswlt,

I'm sorry to hear that you're experiencing this issue. Since you've already tried some basic troubleshooting steps, could you please provide a bit more information to help us diagnose the problem?

Are you seeing any error messages when the screen greys out?
Does this happen at a specific point in the game, or is it random?
Are you logged into your King or Facebook account in the game?
Have you tried playing the game on another device to see if the issue persists?

Any additional details you can provide will be helpful in understanding the issue better. Thank you!

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