🚫 Chocolate Box Stuck/Can't Collect Rewards!

PummyRaj · July 18

https://community.king.com/en/candy-crush-saga/discussion/460625/stuck-on-chocolate-box-screen

Hello @hughesters🤗 A Warm Welcome to the King Community!

I am very sorry to hear about that annoying glitch in your game!!

There are other players who are experiencing various issues with the Chocolate Box feature. This is a known issue but, limited to only some players' games!! It is being investigated but the fix is taking longer than expected!!

With regards to the issue in your game, is it this the same on all your devices?

Please reply by typing below🍫🍫

hughesters · July 18

I only have the game loaded on my iPad.

Peter_Tornaros · July 18

https://community.king.com/en/candy-crush-saga/discussion/comment/3117608#Comment_3117608

Thank you for your reply @QueenB. Wasted my time again today.

I find it totally unacceptable that a competent and dedicated design studio would take a month to respond to a request fix a glitch that is costing players their time and possibly money @PummyRaj

LDBr · July 19

My chocolate boxes keep reverting back to Classic, when I am one task away from finishing the Gold box, with still 2 days to finish!! This has also happened when I was on the last task of Silver. This has been happening for over a week now, and is ridiculous. If you are introducing tech changes, how about testing properly before rolling out??? Do you not care about UX?

pjv_37415 · July 24

I’m not receiving any rewards playing on my IPad. It’s useless to continue to play.

StéphanieB1978 · July 25

Cela fait 3 jours que je ne peux jouer qu une seule vie. En effet, dès que la boîte de chocolats s'ouvre, cela tourne dans le vide et bloqué l'écran....ça devient saoulant…

Woj · July 26

My chocolate box has frozen and is open and I can't get past it. Can you help please?

PummyRaj · July 26

https://community.king.com/en/candy-crush-saga/discussion/462040/how-do-i-continue-my-game-when-my-chocolate-box-has-frozen-please

Hello @Woj🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

You are not alone and there are other players that are experiencing this issue. It was reported to the game Studio and they are investigating it. Please check —> HERE.

Right now in your game, all you can do is close the game App — restart your device and restart the game! If the Chocolate box is popping up as soon as you open the game, then, until the glitch is fixed, all you can do is to play the game on a different device🙃

If you have any other questions, please type below🍫🍫