🚫 Chocolate Box Stuck/Can't Collect Rewards! - Fixed on game version 1.299

Hei everyone 😃

We are very happy to announce that the issue where the chocolate boxes get stuck and not able to accept rewards, has now been solved so please make sure you have the latest game app version 1.299 installed.

Hi everyone,

We’ve heard your concerns about the Chocolate Box and understand how frustrating it’s been for many of you. This feature is a fan favorite for earning sweet rewards, and we want to ensure it works flawlessly for everyone.

Our team is currently working hard to fix the issues that have been affecting your experience. We’re analyzing reports to identify and resolve the glitches preventing smooth gameplay.

We know this has been a frustrating experience, and we deeply appreciate your understanding while we work to make things right.

Keep an eye out for updates in the game, and thank you for sticking with us! If you have further feedback or experience any issues, please don’t hesitate to reach out through our support channels.

Thank you for being part of the Candy Crush Community 🙂

Hi everyone 🙂

I just wanted to let you know that the problem with the Chocolate Box getting stuck has been harder to pin down as it doesn't affect all users consistently but we are aware and still investigating.

We're gathering more data to identify a common cause and our developers are testing several solutions to ensure that future updates resolve this without causing other gameplay issues.

Please keep an eye out for future updates and thanks for your patience while we continue to investigate!

All comments

pennied

When I pass a level ot opens the box and then it freezes up. I have to close game and reopen to keep playing. It happens every time. I've missed tons of bonuses and it's aggravating and makes me not wanna play. HELP!

https://community.king.com/en/candy-crush-saga/discussion/460659/chocolate-box-stuck-cant-collect-rewards

Hi and Welcome to the King Community

Thank you for the feedback . Please check this page for more info

Mrau

Before/after EVERY game. From seven months.

Clearing, reinstall, other computer - nothing help.

Please reset this, or turn chocolote box of on my account (user ID: 12413509245).

https://community.king.com/en/candy-crush-saga/discussion/462040/how-do-i-continue-my-game-when-my-chocolate-box-has-frozen-please

Hello @Woj🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

You are not alone and there are other players that are experiencing this issue. It was reported to the game Studio and they are investigating it. Please check —> HERE.

Right now in your game, all you can do is close the game App — restart your device and restart the game! If the Chocolate box is popping up as soon as you open the game, then, until the glitch is fixed, all you can do is to play the game on a different device🙃

If you have any other questions, please type below🍫🍫

Woj

My chocolate box has frozen and is open and I can't get past it. Can you help please?

StéphanieB1978

Cela fait 3 jours que je ne peux jouer qu une seule vie. En effet, dès que la boîte de chocolats s'ouvre, cela tourne dans le vide et bloqué l'écran....ça devient saoulant…

pjv_37415

I’m not receiving any rewards playing on my IPad. It’s useless to continue to play.

LDBr

My chocolate boxes keep reverting back to Classic, when I am one task away from finishing the Gold box, with still 2 days to finish!! This has also happened when I was on the last task of Silver. This has been happening for over a week now, and is ridiculous. If you are introducing tech changes, how about testing properly before rolling out??? Do you not care about UX?

Peter_Tornaros

https://community.king.com/en/candy-crush-saga/discussion/comment/3117608#Comment_3117608

Thank you for your reply @QueenB. Wasted my time again today.

I find it totally unacceptable that a competent and dedicated design studio would take a month to respond to a request fix a glitch that is costing players their time and possibly money @PummyRaj

I only have the game loaded on my iPad.

https://community.king.com/en/candy-crush-saga/discussion/460625/stuck-on-chocolate-box-screen

Hello @hughesters🤗 A Warm Welcome to the King Community!

I am very sorry to hear about that annoying glitch in your game!!

There are other players who are experiencing various issues with the Chocolate Box feature. This is a known issue but, limited to only some players' games!! It is being investigated but the fix is taking longer than expected!!

With regards to the issue in your game, is it this the same on all your devices?

Please reply by typing below🍫🍫

Palash_Sarma

https://community.king.com/en/candy-crush-saga/discussion/460625/stuck-on-chocolate-box-screen

Hi Welcome to the King Community

Please mail player support area hope they give you some extra steps

https://soporto.king.com/contact

Chocolate box screen is stuck with no way to exit. Have to close the app, re-open it then log out. Then close the app, reopen it and log in. Then can can get back to the map but as soon as I leave a level chocolate box screen appears and can’t do anything. Game is on iPad. Game is up to date as well as iPad and Facebook. Have closed all apps and restarted iPad and issue still persists.

https://community.king.com/en/candy-crush-saga/discussion/460583/the-candy-box-challenge-froze

Hello @mtskenter🤗 A Warm Welcome to the King Community!

With regards to the issue in your game, can you tell me which device you are using? You can force-close the App to get rid of the frozen screen. It is a little different on Android and Apple devices.

Please reply by typing below🍫🍫

mtskenter

the candy box challenge has been frozen and stuck on one item fir the past 3 days.
Will not let me skip it also. And let me lose in the winnings when I do the challenge. Have to close the game to get it off my screen due to will not let me close it by pressing the X

https://community.king.com/en/candy-crush-saga/discussion/460575/chocolate-box-not-giving-rewards

Hello @mh5150🤗 A Warm Welcome to the King Community!

Yes! There are other players who are experiencing this issue with the Chocolate Box. This is a known issue but, limited to only some players' games!! It is being investigated but the fix is taking longer than expected!!

Can you please provide below details⬇️

Device you are using;
At which Chocolate Box, the feature is getting stuck at;
A screenshot of the feature;
And, your ID number

Please reply by typing below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

mh5150

Anyone else having problems with the chocolate box not giving rewards

Hi and Welcome to the King Community

Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

oleszczuk

Hello, I have had a problem with the game for a long time now. If I fail to complete a level, I no longer have access to the ads that allowed me to complete difficult levels. I also have a box of chocolates blocked. I finished the first task and I cannot continue, nothing has changed. I uninstalled and reinstalled the game, but nothing has changed. Please help.

King_admin

This discussion was created from comments split from: What is going on with Candy Crush.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Hi everyone 🙂

I just wanted to let you know that the problem with the Chocolate Box getting stuck has been harder to pin down as it doesn't affect all users consistently but we are aware and still investigating.

We're gathering more data to identify a common cause and our developers are testing several solutions to ensure that future updates resolve this without causing other gameplay issues.

Please keep an eye out for future updates and thanks for your patience while we continue to investigate!

Hi everyone,

Our team is currently working hard to fix the issues that have been affecting your experience. We’re analyzing reports to identify and resolve the glitches preventing smooth gameplay.

We know this has been a frustrating experience, and we deeply appreciate your understanding while we work to make things right.

Keep an eye out for updates in the game, and thank you for sticking with us! If you have further feedback or experience any issues, please don’t hesitate to reach out through our support channels.

Thank you for being part of the Candy Crush Community 🙂

Hei everyone 😃

All comments

Alienscar

Please contact King Player Support @oleszczuk using the Help (big pink question mark) of your game. As far as I know there is no fix for the frozen Chocolate box issue, so only King can help you.

King_admin

This discussion was created from comments split from: What is going on with Candy Crush.

oleszczuk

Hi and Welcome to the King Community

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

mh5150

Anyone else having problems with the chocolate box not giving rewards

https://community.king.com/en/candy-crush-saga/discussion/460575/chocolate-box-not-giving-rewards

Hello @mh5150🤗 A Warm Welcome to the King Community!

Can you please provide below details⬇️

Device you are using;
At which Chocolate Box, the feature is getting stuck at;
A screenshot of the feature;
And, your ID number

Please reply by typing below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

mtskenter

https://community.king.com/en/candy-crush-saga/discussion/460583/the-candy-box-challenge-froze

Hello @mtskenter🤗 A Warm Welcome to the King Community!

With regards to the issue in your game, can you tell me which device you are using? You can force-close the App to get rid of the frozen screen. It is a little different on Android and Apple devices.

Please reply by typing below🍫🍫

https://community.king.com/en/candy-crush-saga/discussion/460625/stuck-on-chocolate-box-screen

Palash_Sarma

Hi Welcome to the King Community

Please mail player support area hope they give you some extra steps

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/460625/stuck-on-chocolate-box-screen

Hello @hughesters🤗 A Warm Welcome to the King Community!

I am very sorry to hear about that annoying glitch in your game!!

With regards to the issue in your game, is it this the same on all your devices?

Please reply by typing below🍫🍫

https://community.king.com/en/candy-crush-saga/discussion/comment/3117608#Comment_3117608

I only have the game loaded on my iPad.

Peter_Tornaros

Thank you for your reply @QueenB. Wasted my time again today.

I find it totally unacceptable that a competent and dedicated design studio would take a month to respond to a request fix a glitch that is costing players their time and possibly money @PummyRaj

LDBr

pjv_37415

I’m not receiving any rewards playing on my IPad. It’s useless to continue to play.

StéphanieB1978

Cela fait 3 jours que je ne peux jouer qu une seule vie. En effet, dès que la boîte de chocolats s'ouvre, cela tourne dans le vide et bloqué l'écran....ça devient saoulant…

Woj

My chocolate box has frozen and is open and I can't get past it. Can you help please?

https://community.king.com/en/candy-crush-saga/discussion/462040/how-do-i-continue-my-game-when-my-chocolate-box-has-frozen-please

Hello @Woj🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

You are not alone and there are other players that are experiencing this issue. It was reported to the game Studio and they are investigating it. Please check —> HERE.

If you have any other questions, please type below🍫🍫

Mrau

Before/after EVERY game. From seven months.

Clearing, reinstall, other computer - nothing help.

Please reset this, or turn chocolote box of on my account (user ID: 12413509245).