My son has made several unauthorized purchases on candy crush

Question

During the whole month of July I have been studying hard for my brokers license plus taking care of my mother in law. During this time my son has made several purchases on candy crush, and there is no way I can afford this. Has anyone gone through this? And yes I already changed passwords.

QueenB · Accepted Answer

https://community.king.com/en/candy-crush-saga/discussion/461697/my-son-has-made-several-unauthorized-purchases-on-candy-crush

Hi @mariafasani, welcome to the Community!

I'm sorry to hear about the unauthorized purchases.

As payments are not managed by King, to secure your account and get a refund for any purchases made without your knowledge, you will need to contact the platform through which this payment was made:

* Google Play Store
* Apple
* Microsoft
* Facebook
* Amazon

If you are unsure, it might help to search your bank statements and notifications for certain keywords related to the above stores or ask your bank to provide more information on the transaction.

To prevent this from happening again, you can set up parental controls on your device:

Apple:

* Open Settings.
* Go to Screen Time.
* Tap Content & Privacy Restrictions and enable it.
* Set up a passcode and adjust settings to restrict purchases.

Google Play:

* Open the Google Play Store app.
* Tap the three horizontal lines (menu) and go to Settings.
* Tap Parental controls and turn them on.
* Set up a PIN and adjust the settings to restrict purchases.

If you need further assistance, please reach out to their support teams directly.

I hope this helps 😊