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Chocolate Box reward connection issues

dbrindl
dbrindl Posts: 1

Level 1
in Support

When I try to collect a reward for completing the Chocolate Box, I get an error message that says connection issues. Restart the app. Done, no relief.

Best Answer

  • PummyRaj
    PummyRaj Posts: 44,288
    Answer ✓
    https://community.king.com/en/candy-crush-saga/discussion/428558/chocolate-box-reward-connection-issues

    Hello @dbrindl🤗  Hearty Welcome to our sweet King Community!

    I am sorry! King games are experiencing a glitch which is affecting the rewards in the game.

    Please contact the King Player Support team and request for reimbursement. If you are playing Facebook browser, click on --> https://soporto.king.com/contact

    If you are playing on a mobile device or the App version on Windows 10/11 --> click on the Pink Cogwheel -- click on ? icon -- scroll down to Events -- Select "Chocolate Box" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.

    If you have further questions, please reply back by typing in the blank box given below🍫🍫

Answers

  • kiara_wael
    kiara_wael Posts: 157,279

    Hi and Welcome to the King Community

    Due to a server issue that we are experiencing with all our King games, this might be affecting your game and might the reason your game is not synching.

    We are working as fast as we can to solve the connection issue so please keep an eye on your game and give it another try later today and see if your progress has been able to synch.

    We'll keep you posted HERE!

  • PummyRaj
    PummyRaj Posts: 44,288
    Answer ✓
    https://community.king.com/en/candy-crush-saga/discussion/428558/chocolate-box-reward-connection-issues

    Hello @dbrindl🤗  Hearty Welcome to our sweet King Community!

    I am sorry! King games are experiencing a glitch which is affecting the rewards in the game.

    Please contact the King Player Support team and request for reimbursement. If you are playing Facebook browser, click on --> https://soporto.king.com/contact

    If you are playing on a mobile device or the App version on Windows 10/11 --> click on the Pink Cogwheel -- click on ? icon -- scroll down to Events -- Select "Chocolate Box" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.

    If you have further questions, please reply back by typing in the blank box given below🍫🍫

  • Mrau
    Mrau Posts: 18

    Level 2

    any solution?

Hey! Would you like to give us your opinion?

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