Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Thank you for the feedback. We have prepared some steps HERE
on how to report Ads to our Player Support Team so they can have a look.
that's a lot of hassle when all we want to do is play the game!
many other games/platforms have a quick 'report ad' option while the ad is actually running
& how do you get a screen shot of the advert that's crashed the game when its crashed the game!?
From your link
"A.- Gather the essential information:
B.- Send it to us:
1.- Tap on Contact Us
2.- Choose a topic: Advert issues or reporting
3.- Choose a subtopic: I want to report an advert
4.- Add the information you have gathered about the ad. Keep the screenshots ready in case you need them later in the process.
5.- Tap on submit and send us your message, and we’ll get back to you very soon!
Hello @ferry34🤗 Welcome back to the King Community!
Are you using an iOS device?
I play on my iPad and some Ads tend to take me to their websites (I don't have Ads in my Candy Crush but, another King game). For those Ads, I noticed that I should press only on the X and if I touch anywhere even by accident, it will take me to their website!
Since I am on iPad, I get back to the game like this — click on the Home button to close the browser — click on the App to open the game — usually, my game doesn't end but, stays on the Ad screen, so I can continue playing! I am not sure if it is the same with the Candy Crush or not!!